Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Lorraine Gorman

West Babylon,NY

Summary

Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Dedicated Job Title with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Friendly Job Title with Number years of experience carrying out clerical and customer service tasks. Detailed and precise when entering Type data and assisting colleagues. Skilled at supporting customers with simple and complex needs with professionalism. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.

Overview

20
20
years of professional experience

Work History

Receptionist

J Daddario And Co
04.1987 - 09.2007
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.

Education

Associate Of Business Administration -

Briarcliffe College
Bethpage, NY
05.1973

Skills

  • Clerical Support
  • Project Coordination
  • File Management
  • Data Entry
  • Scheduling
  • Office Management
  • Mail Handling
  • Office Equipment Operations
  • Schedule Management
  • Customer and Client Relations
  • Correspondence Distribution
  • Mail Distribution
  • Multi-Line Telephone Operation
  • Data Inputting
  • Greeting and Seating Clients
  • Multi-Line Telephone Systems
  • Organization Skills
  • Document Control
  • Telephone Skills
  • Security Awareness
  • Professional Demeanor
  • Calendar Management
  • Customer Service
  • Problem Solving
  • Inventory Control
  • Telephone Etiquette
  • Scheduling Appointments
  • Confidentiality Maintenance
  • Meeting Coordination
  • Meeting Support
  • Appointment Scheduling
  • Customer Complaint Resolution
  • Visitor and Customer Relations
  • Problem-Solving
  • Switchboard Operation

Timeline

Receptionist

J Daddario And Co
04.1987 - 09.2007

Associate Of Business Administration -

Briarcliffe College
Lorraine Gorman