Lorraine Graves
Hemet,CA
Summary
Seasoned Accounts Payable and Receivable Clerk with comprehensive experience in managing vendor payments, processing client invoices, and maintaining financial records. Strengths include strong organizational skills, ability to manage multiple tasks simultaneously, and keen attention to details. Demonstrated capability of significantly reducing payment errors while improving accounting processes in previous roles.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Department Assistant
Hirsch Pipe & Supply
San Jacinto, CA
08.2021 - 06.2024
- Processed invoices related to department activities.
- Managed office supplies inventory and placed orders as needed.
- Maintained a filing system for all department-related documents and records.
- Handled incoming calls and directed callers to appropriate department or employee.
- Participated in credit and collections activities.
- Resolved customer inquiries in a professional manner.
- Performed data entry into various databases used by the organization.
- Responded to emails from customers in a timely manner.
- Monitored inventory levels of supplies needed by the department.
Office Manager
Hemet Valley Pipe & Supply
San Jacinto, CA
04.2006 - 08.2021
- Assisted in developing budgets for departmental expenses.
- Maintained confidential records relating to personnel matters.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Provided administrative support to management team including preparing reports and presentations.
- Responded to customer inquiries via phone or email in a professional manner.
- Maintained filing system for records, correspondence and other documents.
- Supervised staff members, organized schedules and delegated tasks.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Trained and mentored administrative staff members in company policies, daily task execution, and industry best practices.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Produced thorough, accurate and timely reports of project activities.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Hilton Reservations
Hilton Hotels Corporation
Hemet, CA
07.2003 - 01.2006
- Scheduled reservation requests and maintained accurate records of bookings.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Upsold additional services such as dining options, spa treatments.
- Provided customers with information on hotel services, amenities, and packages.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Relayed information on availability, pricing and discounts to customers.
- Kept accurate knowledge of types of rooms available at various resort locations.
- Assisted customers via phone by providing confirmations, answering questions and offering general information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Took reservations from patrons by phone or online.
Education
Some College (No Degree) - Business Administration
Porirua College
Wellington New ZealandSkills
- Data entry expertise
- Expense tracking
- Excel spreadsheets
- Filing and data archiving
- Strong problem solver
- AR/AP
- Attention to detail
- Reception duties
- Multi-line phone systems
- Word processing
- Billing and coding
- Multitasking Abilities
Certification
- Proficient in QuickBooks and Shims systems
References
References available upon request.
Timeline
Department Assistant
Hirsch Pipe & Supply
08.2021 - 06.2024
Office Manager
Hemet Valley Pipe & Supply
04.2006 - 08.2021
Hilton Reservations
Hilton Hotels Corporation
07.2003 - 01.2006
Some College (No Degree) - Business Administration
Porirua College
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