Lorraine Guardiola
Kyle,TX
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
13
13
years of professional experience
Work History
DSG Processing Group Administrative Assistant
Campus Crusade For Christ Inc (CRU)
02.2021 - 07.2023
- Served as the Donation Processing Administrator, relieving the director and Team Leaders of a variety of technical and administrative duties; assisting others assigned to supervisor by performing secretarial and clerical duties as required.
- Took and transcribed dictation, including material of a confidential nature; prepare and type a variety of correspondence, agendas, memoranda, reports, minutes, contracts and other materials; record and transcribe minutes from a variety of meetings.
- Utilized a computer to enter data, prepare reports, prepare correspondence or other purposes.
- Logged and maintain the Donation Processing Group's processing errors.
- Created and maintained Donation Processing Group's process and procedure training manuals.
- Coordinated and assisted with Donation Processing Group's training of new team members and current team members when updates have been made to Donation Processing Group's processes.
- Coordinated and assisted with the Donation Processing Group's testing of processes.
- Created and maintained the mid and end of month General Ledger cut-off and closing schedule.
- Send out monthly and annual reports, keep personnel rosters, and perform special projects as assigned.
- Created and maintained the Donation Processing Group's disaster recovery procedure manual and documents.
- Assisted with the Donation Servies Research group questions from Staff, Donors, or Ministry Reps.
- Served as a liaison with the department software and hardware vendors as well as the IT Department to assist in maintaining our ongoing issue list to improve the processing of donations.
- Donation Processing Group's Event Planner
- Oversaw the Event Planning Committee
- Oversaw and maintained the Donation Processing Group's calendars.
- Arranged and scheduled a variety of meetings and conferences; established and maintained complex interrelated filing systems.
- Communicated between the supervisor and staff, or other Ministry officials.
- Reviewed and proofed documents, records and forms for accuracy, completeness and conformance to applicable rules and regulations.
- Reviewed reports and maintained records of expenditures; assist in preparing budget reports.
- Composed correspondence; report information in person or by telephone where judgment, knowledge and interpretation of policies and regulations was necessary.
- Provided work direction and guidance to other staff as assigned.
- Identified and referred matters to the assigned supervisor or staff member in order of priority.
- Received visitors, schedule appointments, screen visitors and phone calls and referred to appropriate staff members.
- Disseminated information from supervisor to staff; serve as liaison between supervisor and staff.
- Communicated with Ministry and outside sources to resolve problems, schedule meetings, provide or receive information, schedule maintenance and repair of equipment.
- Assisted within the Donation Processing Group's process having the ability to perform the functions of a Donation Processor, Donation Verifier and a Donation Depositor
- Assisted and maintained the cash safe volume and nightly manual drops at the bank.
- Ordered and maintained the office supplies and equipment; prepared and processed purchase requisitions according to approved procedures.
- Received, open, and distributed mail.
Donation Verifier Team Leader
Campus Crusade For Christ Inc (CRU)
08.2012 - 02.2021
- Supervised team members and coordinated all aspects of the day to day processing of donations, as well as supervised and coordinated the hardware, software and imaging systems, being sure to maintain industry standards.
- Supervised the donation verifying process and ensured the maintenance of production goals, batch maintenance through our data base and servers, closing dates for mid-month and end of month cut offs, respond to all inquiries from the Research Team, Errors Reports from the Research Team and from the Depositor Team.
- Motivated team members in building a strong team by providing direction, delegation, counsel and expertise to individual team members and the team as a whole.
- Communicated and tracked clear expectations, objectives, and measurements to individual team members and the team as a whole.
- Promoted continual focus on exceeding customer's expectations, process analysis, improvement and implementation of changes.
- Maintained awareness of changes concerning the processing of donations, inform team members of pertinent information to ensure donations are processed in a timely, accurate and efficient manner.
- Demonstrated and model personal spiritual discipline and develop an environment on the team where individual team members grow in their own Christian walk.
- Provided ongoing feedback on performance issues and institute appropriate consequence management techniques in order to continually improve the performance of the team and develop individual team members.
- Completed Performance Appraisals for team members.
- Supervised team's productivity goals as well as turnaround times, measurements, quality control and error rates.
- Trained all team members in the imaging software and in the donation process.
- Participated in the interview process and the hiring of new staff.
- Supervised the management of hardware, software and imaging system; while striving to maintain the current industry standard of remittance processing.
- Ordered office supplies and order parts for our equipment.
- Participated in leadership team within team and serve on other committees or task forces as required.
- Communicated with ministries, staff and donors about problems or questions concerning donation processing; investigate and resolve donation processing errors.
- Participated in the processing of donations with team members.
- Provided leadership to a team of seven verifiers in the Donation Processing area. Coordinated the following leadership responsibilities in accordance with the organization's policies and applicable laws: interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Donations Processing Analyst (Verifier)
Campus Crusade For Christ Inc (CRU)
03.2012 - 07.2012
- Verified source documents to determine specific donation, designation and donation processing procedures; analyze unclear donation information and refer to Donor Research as necessary.
- Performed data entry according to standard procedure from an image or a document into our imaging software or donor database quickly and accurately using an alpha-numeric keyboard, maintaining set productivity and error rate standards that are in place.
- Recognized incoming donation information and donor correspondence; determine the appropriate department, ministry or staff to which to send the correspondence.
- Verified, analyzed and keyed specialty batches; large ($2500.00-$4999.99), extra large ($5000.00 plus), online bill payments, electronic fund transfers, major/minor donations, government checks and bank credits. These batches require a level of logical reasoning, reasonable deduction and the ability to come to an educated conclusion, beyond the minimal level required to key and verify regular batches.
- Performed the function of a Donation Processor, in times of heavy volume assisted.
- Prepared and processed batches for deposits in multiple operations by using the encoding feature on the remittance processing machines, running the necessary deposit reports ensuring that each portion balances, putting together the deposit bags in an orderly fashion taking account that all required batches, reports and slips are present.
- Extracted batch data information from the multiple imaging operations, running the upload in the donor system to import these batches into the donor system, analyzing the error report produced by this upload and correcting any errors in these batches in the donor system referring to the images that are stored in the imaging software system.
Daycare Owner/Operator/Teacher
Imagination Preschool
08.2010 - 01.2012
- Maintained accurate accounting of tuition and operating reports.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Stayed current on guidelines to maintain compliant program operations.
- Collaborated on strategies to enhance student learning and behavior alongside parents.
- Develop and implement age-appropriate curriculum for children in my care.
- Created and maintained a safe, nurturing, and stimulating environment for children.
- Supervised and monitored the safety of children in my care.
- Established positive relationships with parents and families.
- Planned and lead activities to encourage physical, social, and intellectual growth in children.
- Observed and documented children’s progress and discussed with parents.
- Assisted with mealtime, naptime, and other daily routines.
- Assisted with potty training and other developmental milestones.
- Encouraged children to interact with each other and participate in group activities.
- Provided guidance to children on appropriate behavior.
- Maintained a clean and organized classroom environment.
Education
Associate of Arts - Education
Inter American University of Puerto Rico Fajardo
Fajardo, PRAssociate of Arts - Early Childhood Education
Valencia Community College
Orlando05.2010
High School Diploma -
Fajardo Academy
Fajardo05.1995
Skills
- Meeting Planning
- Database Management
- Spreadsheet Management
- Office Administration
- Clerical Support
- Data Entry
- Scheduling
- Appointment Scheduling
- Report Writing
- Filing
- Calendar Management
- Research
- Microsoft Excel
- Project Planning
- Deadline-Oriented
Languages
Spanish
Native or Bilingual
Timeline
DSG Processing Group Administrative Assistant
Campus Crusade For Christ Inc (CRU)
02.2021 - 07.2023
Donation Verifier Team Leader
Campus Crusade For Christ Inc (CRU)
08.2012 - 02.2021
Donations Processing Analyst (Verifier)
Campus Crusade For Christ Inc (CRU)
03.2012 - 07.2012
Daycare Owner/Operator/Teacher
Imagination Preschool
08.2010 - 01.2012
Associate of Arts - Education
Inter American University of Puerto Rico Fajardo
Associate of Arts - Early Childhood Education
Valencia Community College
High School Diploma -
Fajardo Academy
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