Lorraine Guzman

• Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
• Negotiated, facilitated, and managed real estate transactions.
• Advertised client properties through websites, social media, and real estate guides.
• Maintained connections with clients to encourage repeat business and referrals.
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Communicated with clients to understand property needs and preferences.
• Advised clients on market conditions and property value for informed decision-making.
• Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
• Provided exceptional support during the negotiation process, advocating for clients'' best interests at all times.

• Greeted customers warmly to set tone of customer experience and provide welcoming and friendly atmosphere.
• Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
• Learned and followed all organizational policies and procedures to maintain safe and professional working environments.
• Responded to customer questions via telephone and written correspondence regarding the build of their new home.
• Contributed to the growth of the company by assisting in the development and implementation of effective marketing strategies targeting potential clients.
• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
• Contributed to team sales goals by upselling products and services to customers.
• Managed subcontractor relationships effectively, ensuring timely completion of tasks and seamless integration into project timelines.
• Advertised client properties through websites, social media, and real estate guides.
• Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
• Communicated with clients to understand property needs and preferences.
• Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
• Advised clients on market conditions and property value for informed decision-making.
• Marketed and sold property for clients by hosting open houses and advertising online and in print.
• Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
• Enhanced client experience by offering personalized consultations tailored to individual needs and preferences.
• Prepared and presented contracts and other legal documents to clients.
• Coordinated appointments to show tenants and buyers prospective homes.
• Reviewed and executed confidential documents, contracts and disclosures.
• Developed new business and managed new and existing clients.

Developed and maintained strong relationships with prospective buyers, resulting in a high rate of repeat business and referrals.

• Coordinated closely with mortgage lenders and escrow companies to expedite closings while minimizing delays or complications.
• Managed CRM system effectively by tracking all prospect interactions accurately for efficient follow-up communication efforts leading towards successful closings.
• Organized and hosted open houses, showcasing available properties to interested parties and fostering positive rapport with visitors.
• Facilitated a seamless transition from contract signing to move-in day by coordinating with various internal departments as well as external partners like inspection agencies and appraisers.
• Provided regular progress updates to clients throughout the sales cycle from initial inquiry through closing.
• Exceeded quarterly sales targets consistently by utilizing proven selling techniques tailored to individual buyer needs and preferences.
• Participated in continuing education courses and industry conferences to stay current on best practices, new developments, and changing regulations within the real estate sector.
• Addressed client concerns promptly and professionally throughout the buying process, resolving any issues that arose to ensure a smooth transaction.
• Prepared and presented contracts and other legal documents to clients.
• Reviewed and executed confidential documents, contracts and disclosures.
• Developed new business and managed new and existing clients.
• Coordinated appointments to show tenants and buyers prospective homes.
• Conducted weekly open houses and provided feedback to sellers on potential buyers.

• Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Followed up with existing customers to provide additional support and address concerns.
• Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
• Responded to telephone and in-person requests for information.
• Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
• Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
• Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
• Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
• Applied knowledge of market and full range of innovative and unique products to meet customer needs, expanding company's customer base.
• Maximized customer retention by resolving issues quickly.
• Cold called and conducted face-to-face sales calls with business owners or managers in assigned sales territory.
• Expanded company reach by establishing new connections with potential clients at industry events and conferences.

• Managed sales cycle to maintain solid customer base.
• Mastered and constantly improved sales prospecting, follow-up and upsell processes.
• Conducted regular sales presentations to showcase company offerings and demonstrate product value.
• Researched potential customer markets thoroughly before beginning personal contacts.
• Negotiated pricing, contracts, and terms with key clients to secure new business deals.
• Provided exceptional customer service, addressing concerns promptly to maintain strong client relationships.

• Collaborated with cross-functional teams to develop comprehensive account plans, ensuring a seamless customer experience.
• Spearheaded territory expansion initiatives by conducting thorough research on prospective industries and devising targeted outreach campaigns accordingly.
• Utilized CRM software to effectively manage leads, track progress, and maintain organized records of all sales activities.
• Participated in trade shows and industry events to build brand awareness and establish strategic partnerships with key influencers.
• Negotiated favorable contract terms for clients while maintaining profitability for the company.
• Delivered compelling sales presentations to diverse audiences, demonstrating product value and addressing potential concerns.
• Established new accounts through cold calling and personal visits to potential customers.
• Prospected and conducted face-to-face sales calls with business executives and directors throughout assigned territory.
• Developed and implemented successful sales strategies to increase revenue in assigned territories.
• Informed customers of promotions to increase sales productivity and volume.
• Developed, maintained and utilized diverse client base.
• Consulted with businesses to supply accurate product and service information.

• Conducted market research and analyzed data to create informed advertising recommendations for clients.
• Participated in industry events and networking activities to expand professional network and generate leads.
• Coordinated with graphic designers to develop visually appealing advertisements that resonated with target demographics.
• Expanded client base through effective cold calling techniques, securing new accounts and increasing revenue streams.
• Conducted market research and analyzed data to create informed advertising recommendations for clients.
• Identified new business opportunities by attending industry events and networking with potential clients.
• Created and presented media and advertising packages to prospective customers.
• Played key role in achieving and maintaining top client satisfaction and retention by ensuring accuracy of ads and listings.
• Maintained and organized customer database of over 400+ clients in New Mexico.
• Developed sales leads and uncovered new business opportunities through prospecting and cold calling.
• Consistently hit and exceeded sales goals.