Lorraine Irby
Pensacola
Summary
Dynamic sales professional with a proven track record at Navy Exchange, excelling in customer service and inventory management. Leveraged problem-solving skills to enhance customer satisfaction and loyalty. Every year I am part of the team to do the Inventory for the Stores, creating new price tag for new items and new prices. making the tags for the discounted items.
Overview
7
7
years of professional experience
Work History
Sales Associate
Navy Exchange
06.2021 - Current
- Provided exceptional customer service, ensuring a positive shopping experience for all patrons.
- Assisted in inventory management, maintaining accurate stock levels and product displays.
- Processed sales transactions efficiently, enhancing checkout speed and customer satisfaction.
- Trained new associates on product knowledge and sales techniques, fostering team development.
Sales Associate
Cash Saver Grocery Store
05.2019 - 06.2021
- Collaborated with management to implement effective merchandising strategies, boosting sales performance.
- Resolved customer inquiries and complaints promptly, strengthening customer loyalty and retention.
- Monitored store cleanliness and organization, contributing to an inviting shopping environment.
- Utilized point-of-sale systems to track sales data and assist with financial reporting accuracy.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy. Managed as Health and beauty care section for years, ordering the products every weeks, online order representative for years too for the branch of Barrancas Pensacola Florida.
Education
BBA - Major in Accountancy
Balite Institute of Technonology
Siquijor Philipoines06-2005
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Problem-solving
Timeline
Sales Associate
Navy Exchange
06.2021 - Current
Sales Associate
Cash Saver Grocery Store
05.2019 - 06.2021
BBA - Major in Accountancy
Balite Institute of Technonology