Lorraine Jackson
Georgetown,TX
Summary
Dynamic Travel Advisor with 35+ years of extensive hospitality, travel and tourism experience. Strong understanding of major travel suppliers, fine hotels and niche suppliers to coordinate and manage complex travel projects.
Overview
22
22
years of professional experience
Work History
Travel Advisor
AAA Texas
08.2023 - 04.2024
- Enhanced client satisfaction by providing personalized travel recommendations and itineraries.
- Streamlined booking processes for increased efficiency and reduced errors.
- Collaborated with suppliers to negotiate competitive rates and exclusive deals for clients.
- Developed strong relationships with clients, leading to repeat business and referrals.
- Resolved customer complaints promptly and professionally, resulting in improved customer satisfaction ratings.
Customer Service Sales Coordinator
Marshall's Retail, TJX Max Store
08.2022 - 06.2023
- Responsible for promoting an excellent customer experience. Oversees a team of Associates at the front store, ensuring prompt, courteous customer service and promoting loyalty programs. Leads by example by engaging and interacting with all customers and maintaining a clean and organized store.
- Informed customers of sales and promotions to build a customer base, boost traffic, and increase customer loyalty.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Senior Travel Outside Sales Agent
Travel Leaders Leisure Group LLC
06.2002 - 12.2020
- Serve as the first point of client contact for luxury/VIP customers to give white-glove servicing in planning and coordinating cruises and tours worldwide.
- Consistently fostered new business growth by delivering expert travel advice on cruising on tour itineraries to develop valuable client relationships.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Please note this was a long-term contract portion, which I held while working other full-time portions.
Remote Support Reservation Agent
Teleperformance, American Express Online Travel
01.2018 - 09.2020
- Answered incoming phone calls and developed a friendly rapport with callers while answering questions, making recommendations, and leading conversations to travel bookings around the world.
- Deliver white-glove VIP services for American Express cardholders.
- Updated and maintained accurate and current customer account data.
- Resolved various issues and discrepancies for customers.
- Skilled at working independently and collaboratively in a team environment
Remote Support Reservation Agent
AMERICAN EXPRESS TRAVEL & LIFESTYLE SERVICES
12.2016 - 06.2017
- Reward points travel offerings for elite platinum-level and Centurion Cardholders
- Planned, coordinated, and booked individual and corporate travel reservations worldwide
- Crated and organized memorable and exquisite travel itineraries and vacations for luxury clients, celebrities, business executives
- Promptly answered client questions and resolved any issues professionally, quickly, and completely
- Supervised payments via credit and handled all sensitive information with professionalism and discreteness.
Front Desk Associate
HAMPTON INN & SUITES LAKEWAY by Hilton Hotels
04.2016 - 12.2016
- Oversaw front desk operations, including greeting guests, booking reservations, managing registrations, processing accurate rates, and discounts, informing guests of amenities, policies/procedures, and local attractions
- It increased overall guest servicing of front and reception desks by providing proper protocol, greeting etiquette, and resolving guest issues immediately and with a professional demeanor
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation
- Calculated billings and posted charges to room accounts, reviewing all costs with guests at checkout.
Education
Travel Management - Travel Management
Allegro Travel School
Houston, TX05.1990
Certificate Travel Agent, CTC Certified Counselor 30-year - Travel Management
Landmark College
Putney, VT06.1987
Skills
- MS Office, Zendesk, CRM Sales Force
- Worldspan, Sabre, Virtuoso, Sales ACT
- Motivated team player
- Sales and Marketing
- Certificate Travel Agent, CTC Certified
- Strong communication
- Interpersonal skills
- Master Cruise Counselor MCC
- Client Loyalty and Retention
- Complaint resolution
- Attention to Detail
Timeline
Travel Advisor
AAA Texas
08.2023 - 04.2024
Customer Service Sales Coordinator
Marshall's Retail, TJX Max Store
08.2022 - 06.2023
Remote Support Reservation Agent
Teleperformance, American Express Online Travel
01.2018 - 09.2020
Remote Support Reservation Agent
AMERICAN EXPRESS TRAVEL & LIFESTYLE SERVICES
12.2016 - 06.2017
Front Desk Associate
HAMPTON INN & SUITES LAKEWAY by Hilton Hotels
04.2016 - 12.2016
Senior Travel Outside Sales Agent
Travel Leaders Leisure Group LLC
06.2002 - 12.2020
Travel Management - Travel Management
Allegro Travel School
Certificate Travel Agent, CTC Certified Counselor 30-year - Travel Management
Landmark College