Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Lorraine Jackson

Dumfries,VA

Summary

Dynamic Virtual Sales Account Manager with a proven track record at HomeFix, excelling in client acquisition and fostering customer relationships. Leveraged strategic prospecting and exceptional communication to surpass sales goals, mentor teams, and secure key accounts. Skilled in objection handling and sales strategy development, consistently achieving high customer satisfaction and revenue growth.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Virtual Sales Account Manager

HomeFix Remodeling & Construction, HomeFix
08.2015 - Current
  • Completed comprehensive training on proper navigation of online service platforms to effectively address client needs ranging from product assistance to billing inquiries.
  • Attended industry events virtually or in-person to network with potential clients and stay informed on market trends.
  • Implemented effective sales presentations, demonstrating product value to prospective clients.
  • Conducted virtual product demonstrations, showcasing the unique features and benefits to potential customers.
  • Spearheaded contract negotiations, securing favorable terms for both company and client interests.
  • Utilized data-driven approach to refine sales pitches, focusing on proven methods that yield results in virtual settings.
  • Mentored junior team members on best practices for remote selling techniques, contributing to overall team success.
  • Increased sales revenue by building and maintaining strong relationships with key accounts.
  • Communicated effectively with clients via chat, utilizing templates in alignment with corporate procedures.
  • Strengthened existing client relationships through regular account reviews, addressing concerns promptly.
  • Developed customized sales strategies for individual clients, resulting in higher customer satisfaction.
  • Collaborated with cross-functional teams to develop tailored solutions for complex client needs.
  • Managed a diverse portfolio of accounts, ensuring timely communication and addressing client concerns.
  • Developed persuasive proposals outlining the advantages of partnering with our company over competitors while highlighting ROI projections.
  • Provided exceptional customer service through proactive outreach and follow-ups, fostering long-term client loyalty.
  • Saved accounts by turning around unsatisfied clients through smooth communication ofProduct and Service features and support services.
  • Achieved or exceeded sales goals and service targets by cultivating and securing new customer relationships.
  • Collaborated with upper management and various departments throughout the company to implement continuous improvements, the processing of pending jobs in a timely manner, and exceed team goals.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Assisted in month-end closing procedures, ensuring all invoices were processed on time to reflect accurate financial statements.
  • Reduced late payment penalties by closely monitoring due dates and managing timely payments.
  • Maintained accurate financial records by regularly reconciling accounts payable transactions.

Sales Representative

Long Fence and Home
11.2009 - 06.2015
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
  • Utilized CRM software to manage client information, track leads, and monitor sales progress.
  • Negotiated favorable terms in contracts, ensuring both customer satisfaction and profitability.
  • Exceeded sales targets through effective planning and goal setting.
  • Achieved consistently high customer satisfaction ratings by tailoring solutions to individual needs.
  • Led training sessions for new sales representatives, enhancing team expertise and performance.
  • Cultivated deep understanding of product features to answer questions and overcome objections.
  • Built customer loyalty and retention by delivering excellent presentations, and experiences.
  • Maintained up-to-date knowledge of products, payment policies, contracts, and company as well as industry standards.
  • Met with clients in their homes to present the company’s products and secure and execute sales contracts.

Education

Paralegal Studies

Katherine Gibbs
Boston, MA

Diploma -

Gaithersburg High School
Gaithersburg, MD
06.1998

Skills

Objection handling

Accomplishments

Sales Representatives of the year

Sales Representative of the month

Highest Closing Ratio

Million Dollar Club member

Write up in the Local Gazette newspaper as Top Female Sales Representatives of the Year and first female “Top Earner” at Long Fence and Home

Author of six published books

Certification

Maryland and Virginia Sales License

Timeline

Virtual Sales Account Manager

HomeFix Remodeling & Construction, HomeFix
08.2015 - Current

Sales Representative

Long Fence and Home
11.2009 - 06.2015

Paralegal Studies

Katherine Gibbs

Diploma -

Gaithersburg High School

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