LORRAINE JONES
Twin Falls,USA
Summary
Detail-oriented and highly motivated Customer Service Sales Professional with a history of exceeding sales goals and providing outstanding service. Skilled in handling customer inquiries, upselling and cross-selling products and resolving issues with professionalism and efficiency. Excellent communication and negotiation skills with experience working in fast-paced environments. Passionate about contributing to a company's growth through exceptional service and sales execution.
Overview
15
15
years of professional experience
Work History
Reservation Sales Agent
HotelPlanner
03.2023 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Maximized efficiency in handling high call volume, ensuring each guest received prompt attention while maintaining accuracy in reservations.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Developed strong product knowledge about hotel offerings, amenities, local attractions, enabling personalized recommendations based on guest preferences.
- Streamlined reservation processes by proficiently utilizing various software systems and tools for booking and tracking reservations.
- Identified opportunities to upsell additional services or products throughout the booking process.
Financial Assistant
Capricorn Investment Strategies
09.2022 - 03.2023
- Delivered exceptional customer service via phone to every customer by leveraging extensive knowledge of investment products and services and creating welcoming, positive experiences.
- Facilitated clear communication between clients and financial advisor to inquiries via phone and email.
- Supported clients' needs by providing timely responses to inquiries regarding account status or transactions processed.
- Fulfilled client transactions, including the transfer of funds within retirement accounts, ensuring a seamless financial experience
- Provided administrative support for new account opening procedures following established compliance guidelines closely.
Weatherization Office Manager
South Central Community Action Partnership
02.2022 - 09.2022
- Oversaw the administrative functions of the Weatherization department, ensuring client eligibility assessments were conducted efficiently both in-person and via phone.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Maintained compliance with industry standards by managing and updating employee certifications and licenses.
- Updated existing customer records with new information as needed, ensuring accuracy of all entries.
- Managed scheduling and coordination of department meetings to ensure smooth operations and minimal conflicts.
Placement Coordinator
Your Child's Nanny, LLC
04.2010 - 02.2022
- Conducted thorough candidate assessments to determine skills, strengths, and areas for improvement, ensuring successful placement in appropriate roles.
- Developed and maintained an up-to-date database of nanny candidates, facilitating efficient placement processes.
- Designed and implemented advertising campaigns on websites and social media to attract qualified nanny candidates, contributing to placement revenue through commission earnings.
- Conducted regular follow-ups with placed candidates to ensure ongoing success in their new roles while addressing any concerns promptly.
- Updated existing records as needed when changes occurred or new information was received.
Education
No Degree - BUSINESS ADMINISTRATION
PORTLAND COMMUNITY COLLEGE
05-2006
Skills
- Exceptional Customer Service
- Product Sales Expertise
- Time Management
- Computer Proficiency
- Effective Multitasking
- Strong Interpersonal Skills
- Fast Typing Speed
- Effective Listening
- Calm Demeanor
- Customer Relationship Engagement
- Sales Expertise
- Phone etiquette
Timeline
Reservation Sales Agent
HotelPlanner
03.2023 - Current
Financial Assistant
Capricorn Investment Strategies
09.2022 - 03.2023
Weatherization Office Manager
South Central Community Action Partnership
02.2022 - 09.2022
Placement Coordinator
Your Child's Nanny, LLC
04.2010 - 02.2022
No Degree - BUSINESS ADMINISTRATION
PORTLAND COMMUNITY COLLEGE
Similar Profiles
Stacy SwansonStacy Swanson
Director Financial Planning and Analysis at HOTELPLANNERDirector Financial Planning and Analysis at HOTELPLANNER
KEUNA MAYOKEUNA MAYO
Reservation Agent at HotelPlannerReservation Agent at HotelPlanner
Tennille WilkinsonTennille Wilkinson
Reservation Agent at HotelPlannerReservation Agent at HotelPlanner