Lorraine Joseph
Washington,LA
Summary
Professional Assistant Store Manager with exceptional team leadership qualities and operational management capabilities. Well-versed in delivering exceptional customer communication and customer service. Talented driver of performance compliance with applicable standards, rules and regulations.
Talented Assistant Manager with analytical and driven approach to continuous improvement. Supports store operations leadership with knowledgeable, efficient assistance while supervising team members and promoting positive behaviors. Good financial sense with top-notch planning and problem-solving abilities.
Goal-driven Assistant Store Manager with [Number]-year record of accomplishment in exceeding revenue and profit goals while controlling inventory shrinkage and loss percentages. Experienced in monitoring inventory levels, overseeing merchandising and coordinating stock rotation to minimize obsolescence. Enthusiastic, industrious and diligent management paired with skill and fortitude to thrive in dynamic, customer-centric work settings.
Overview
11
11
years of professional experience
Work History
Assistant Store Manager
Family Dollar
Washington, LA
01.2015 - 03.2018
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
Deli Associate
Walmart
Opelousas, LA
03.2013 - 06.2015
- Sanitized and kept work areas tidy by cleaning surfaces, equipment, and floors, removing trash and maintaining machinery.
- Communicated effectively with deli counter customers to answer questions and make recommendations.
- Performed daily opening and closing duties such as cleaning up spills, sanitizing surfaces.
Park Attendant
Town Of Washington Recreation
Washington, LA
01.2007 - 03.2014
- Assisted with the maintenance of park grounds, including mowing, weeding, and pruning.
- Inspected playground equipment for safety hazards and reported any issues to supervisor.
- Monitored wildlife activity within the park boundaries.
Education
High School Diploma -
05-2005
Skills
- Loss Prevention
- Store Organization
- Department Oversight
- Stock management
- Customer Relations
- Operations Oversight
- Time Management
- Cash auditing
- Strategic Merchandising
- Store Opening and Closing
- Mentoring and Coaching
- Customer Service Management
- Shift Scheduling
- Sales expertise
- Employee Scheduling
- Hiring and Training
- Flexible Schedule
- Inventory Control
- Issue Resolution
- Customer Service
- [Software] expertise
Timeline
Assistant Store Manager - Family Dollar
01.2015 - 03.2018
Deli Associate - Walmart
03.2013 - 06.2015
Park Attendant - Town Of Washington Recreation
01.2007 - 03.2014
North Central High School - High School Diploma,