Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Certification
Timeline
Hi, I’m

Lorraine Juliano

Bunnell,FL
Lorraine Juliano

Summary

Dynamic Pharmacy Technician with proven problem-solving skills at Walgreens, adept at optimizing workflows and ensuring patient confidentiality. Recognized for training staff and enhancing customer service, I excel in resolving issues and maintaining attention to detail, contributing to a seamless pharmacy experience. Committed to delivering exceptional service in high-pressure environments.

As customer service professional, adept in fostering positive customer experiences and driving sales growth. Known for excellent interpersonal skills and adaptability in dynamic environments. Team-oriented with strong focus on achieving collective goals and ensuring customer satisfaction.

Overview

5
years of professional experience

Work History

Walgreens

Pharmacy Technician/ Customer Service
01.2023 - Current

Job overview

  • Managed prescription processing and medication dispensing in compliance with regulatory standards.
  • Assisted pharmacists in verifying medication accuracy and addressing patient inquiries effectively.
  • Trained new pharmacy staff on operational procedures and customer service protocols.
  • Maintained inventory levels through systematic ordering and stock organization to ensure availability of medications.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.

Texas Roadhouse

Restaurant Hostess
11.2020 - 07.2023

Job overview

  • Greeted and seated guests promptly, ensuring optimal guest flow and satisfaction.
  • Managed reservation systems to optimize seating arrangements and minimize wait times.
  • Trained new staff on customer service protocols and operational procedures.
  • Collaborated with kitchen and service teams to enhance dining experience consistency.
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Education

Hanover High School
Mechanicsville, VA

High School Diploma
06-2023

University Overview

  • Completed AP course in [history, english, psychology]
  • [3.6] GPA
  • [HOSA] Member

Skills

  • Problem-solving skills
  • Team collaboration
  • Confidentiality and HIPAA
  • Workflow optimization
  • Patient confidentiality
  • Resolving customer issues
  • Attention to detail
  • Prioritization and organization
  • Team coordination
  • Resolving complaints

Accomplishments

    - started working at walgreens as a customer service associate and worked my way up to being a certified pharmacy tech

    - helped make changes to make a better work environment that run more affectively

Availability
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Certification

  • CPhT - Certified Pharmacy Technician

Timeline

Pharmacy Technician/ Customer Service

Walgreens
01.2023 - Current

Restaurant Hostess

Texas Roadhouse
11.2020 - 07.2023

Hanover High School

High School Diploma

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