Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lorraine Klohr

Mabank,TX

Summary

Accomplished General Manager with a proven track record at Chicken Express, adept in operations management and leadership. Spearheaded initiatives to enhance sales, profitability, and team cohesion, achieving high employee satisfaction. Skilled in training and coaching, with a knack for resolving complex problems and fostering strong client relationships.

Overview

23
23
years of professional experience
1
1
Certification

Work History

General Manager

Chicken Express
06.2013 - 11.2024
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Lead Cook

Dairy Queen
10.2005 - 07.2012
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
  • Took over line positions in event of emergency.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
  • Taught kitchen staff safety protocols and restaurant standards.

Area Manager

Chicken Express
09.2014 - 12.2017
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.
  • Managed daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conducted regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Conducted training sessions to educate employees on best practices and procedures to increase profitability.
  • Mentored junior staff members, providing guidance on best practices and professional development opportunities.
  • Continuously improved operational procedures through ongoing evaluation of existing practices, incorporating feedback from team members and adopting industry best practices.
  • Transformed underperforming teams into productive, profitable teams.
  • Facilitated conflict resolution among team members, promoting open communication and fostering a positive workplace culture.

Shift Lead

Jack in the Box
01.2012 - 05.2013
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Kept employees operating productively and working on task to meet business and customer needs.

General Manager

Pizza Inn
02.2005 - 12.2006
  • Efficiently handled high-volume orders while maintaining superior food quality through precise execution of cooking methods.
  • Maintained a high standard of food quality by consistently reviewing dishes for taste, presentation, and adherence to established guidelines.
  • Took over line positions in event of emergency.
  • Enhanced kitchen efficiency by streamlining cooking processes and implementing time-saving techniques.
  • Reduced food waste by closely monitoring inventory levels and developing creative recipes to utilize surplus ingredients.
  • Consistently met or exceeded health code standards by enforcing strict sanitation practices throughout the kitchen area.
  • Taught kitchen staff safety protocols and restaurant standards.

Manager

Pizza Inn
04.2002 - 11.2004
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.

Education

Kaplan University
Davenport, IA

Skills

  • Leadership and team building
  • Problem resolution
  • Operations management
  • Team player
  • Efficient multi-tasker
  • Effective leader
  • Time management
  • Training and coaching
  • Customer relations

Certification

Manager Food Handlers license

Timeline

Area Manager

Chicken Express
09.2014 - 12.2017

General Manager

Chicken Express
06.2013 - 11.2024

Shift Lead

Jack in the Box
01.2012 - 05.2013

Lead Cook

Dairy Queen
10.2005 - 07.2012

General Manager

Pizza Inn
02.2005 - 12.2006

Manager

Pizza Inn
04.2002 - 11.2004

Manager Food Handlers license

Kaplan University
Lorraine Klohr