Lorraine Kulp

Detail-oriented professional with over 20 years of experience managing overall office operations, including handling residents\' personal information such as financial, medical, social security, and insurance details. Skilled in dealing with the public and maintaining strong rapport, as well as supervising staff. Proficient in QuickBooks, Word, and Excel programs. Demonstrated expertise in writing employee policy procedures, fire plans, and driver procedures. Highly focused and quick learner who excels both independently and under supervision. Experienced in coordinating administrative tasks and maintaining organized office environments. Utilizes strong organizational skills to enhance office efficiency and support team operations. Proven track record of effective communication and multitasking to meet diverse administrative needs. Professional office support specialist with extensive experience in administrative functions and office management. Recognized for reliability and ability to adapt to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement.

• Training - Responsible for training all new employees to ensure continued quality of customer service.
• Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
• Policy Development - Developed and implemented employee manual outlining all proper business procedures and office policies.
• Completed payroll for staff of 15-20 direct reports.
• Supervised team of 15-20 staff members.
• Trained and mentored 15-20 employees.
• Completed manager training program.