Abbigail Marketti
5529 Oregon Ave. Baltimore ,MD
Summary
Quality-driven Accounting Clerk with two years of comprehensive experience working with teammates to support accounting functions. Accurately inputs data and records day-to-day transactions. Solid understanding of basic bookkeeping and accounts payable and receivable. Hard working, very organized, team player.
Overview
14
14
years of professional experience
Work History
3PL Operations Coordinator
SEKO Logistics-3PL
Savage, MD
04.2023 - Current
- Answered incoming calls and responded to customer inquiries.
- Assisted in the development of new administrative systems, procedures and policies.
- Managed office supplies inventory and placed orders when necessary.
- Maintained filing system for important documents such as contracts and invoices.
- Organized special events such as company parties or trips for employees.
- Prepared reports on various projects for management review.
- Updated databases with new employee information, job changes and terminations.
- Performed data entry tasks into computer databases from paper documents.
- Developed spreadsheets to track project progress, budgets and other related data.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Conducted research on requested topics using reliable sources.
- Compiled statistical data from a variety of sources for analysis purposes.
- Supported departmental activities by providing clerical assistance as needed.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Designed forms and templates to streamline workflow processes within the organization.
- Processed and submitted invoices for payment in a timely manner.
- Reconciled accounts to ensure accuracy of billing information.
- Researched discrepancies between customer invoices and payments received.
- Assisted with month-end closing procedures related to billing activities.
- Prepared monthly reports summarizing billing data.
- Managed customer accounts and updated records as needed.
- Responded promptly to inquiries from internal and external customers regarding billing issues.
- Verified accuracy of invoice calculations before submitting them for approval.
- Maintained accurate records of all transactions processed within the billing system.
- Followed up on unpaid invoices to ensure timely collection of payments due.
- Communicated effectively with vendors concerning payment status updates or changes in terms and conditions of services rendered.
- Analyzed financial documents such as contracts, purchase orders., to determine appropriate pricing structure for each transaction.
- Generated and sent invoices, reminders and notices to customers and third parties.
- Organized, opened and filed incoming mail.
- Managed special projects for customers (incoming freight - entering it into inventory - Counting Product to verify accuracy).
- Handled building kits for clients and also shipped them out to the correct clients.
Customer Service Associate
FPC Distribution
Elkridge, MD
10.2021 - 03.2023
- Organized and prioritized tasks and activities and worked within strict timeframes and deadlines.
- Met and exceeded productivity targets by handling every interaction with top-notch customer service.
- Answered office phone and emails to schedule appointments, answer questions and document information.
- Maintained project-related records, contracts and change orders.
- Supported office clerical functions using word processing and other software, email and office machines.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Educated customers on special pricing opportunities and company offerings.
- Organized files, developed spreadsheets, faxed reports and scanned documents to bolster organizational workflow.
- Offered diverse clerical support to office team members, managed correspondence, answered telephone calls and tracked documentation.
Accounting Clerk
REPUBLIC NATIONAL DISTRIBUTING COMPANY
Jessup, MD
10.2019 - 10.2021
- Processed both outgoing and incoming payments and invoices.
- Entered invoices into account software, updated accounts and identified aging balanced ready for collections activities.
- Analyzed documentation and standard financial statements for accuracy.
- Communicated with senior accounting staff about discrepancies and devised plans to reconcile financial issues.
- Used Excel to track accounting information, resulting in significant reduction in financial discrepancies.
- Educated customers on special pricing opportunities and company offerings.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Developed and organized electronic files to maintain customer service-related documents.
- Reviewed account and service histories to identify trends and resolve issues.
- Performed needs analysis and presented options based on findings to help customers make decisions.
Cage Cashier
Horseshoe Casino
Baltimore, MD
08.2018 - 09.2019
- Counted and verified cash amounts at shift start and balanced funds prior to shift end or close.
- Redeemed coins and tokens for cash at customer request.
- Cashed out employee tips and worked with slot technicians to pay out jackpots.
- Completed gaming forms and reports and assisted customers with credit-related problems.
- Prepared balance sheets in accordance with gaming standards and internal controls.
- Balance daily financial records by reconciling transaction summaries
- worked closely with security personel to find discrepancies with furnds
- Maintained accountability of money banks and released to assigned personnel.
- Performed main banker duties by preparing deposits and accepting cash orders, preparing slot wallets and tills and consolidating cage transactions.
- Maximized customer satisfaction by collaborating with customer service team members to resolve diverse issues.
Bank Teller
Shore United Bank
Elkridge, MD
02.2017 - 08.2018
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Explained bank services, financial products and applicable fees to customers.
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Maintained confidentiality of bank records and client information.
- Adhered to financial services security and audit procedures.
- Processed sales referrals and promoted bank services and products, resulting in branch sales increase
- Welcomed customers and offered pleasant service during entire transaction
- balanced daily cash deposits and vault inventory with zero error rate
Cashier
Vaccaro's Italian Pastry Shop
Baltimore, MD
01.2011 - 02.2017
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Operated cash register or POS system to receive payment by cash, and credit card.
- Answered customer questions and provided store information.
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Helped customers find specific products, answered questions and offered product advice.
- Processed sales transactions to prevent long customer wait times.
Education
High School Diploma -
Lansdowne High School
Baltimore, MD05.2015
Skills
- Updating tracking spreadsheets
- Analyze budget spreadsheets for accuracy
- Collections and invoice processing
- Account evaluation
- Expense tracking
- Foreign currency exchanges
- Customer Support
- Verbal Communication
- Customer relations
- Call Center Operations
- High-energy attitude
- Self-motivated
- Excellent communication skills
- Excellent computer skills
- Friendly
- Energetic
- Strong work ethic
Timeline
3PL Operations Coordinator
SEKO Logistics-3PL
04.2023 - Current
Customer Service Associate
FPC Distribution
10.2021 - 03.2023
Accounting Clerk
REPUBLIC NATIONAL DISTRIBUTING COMPANY
10.2019 - 10.2021
Cage Cashier
Horseshoe Casino
08.2018 - 09.2019
Bank Teller
Shore United Bank
02.2017 - 08.2018
Cashier
Vaccaro's Italian Pastry Shop
01.2011 - 02.2017
High School Diploma -
Lansdowne High School
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