Lorraine Martinez
El Paso
Summary
At El Paso Electric Company, I excel as a Senior Dispatch Clerk, enhancing operational efficiency by coordinating field activities.
Possessing excellent organizational abilities and positive attitude, I excel at managing logistical tasks efficiently. Knowledge of essential dispatch procedures and proficient in using computer software for scheduling and tracking. Committed to ensuring timely and accurate dispatch operations to enhance overall workflow.
Overview
36
36
years of professional experience
Work History
Senior Dispatch Clerk - Meter Reading
El Paso Electric Company
09.1988 - Current
Coordinate and assign daily field activities for field service representatives in the Collection and Meter Reading departments.
Monitor and assign incoming field orders on a timely basis to Field Representatives utilizing Intergraph - Idispatcher .
Provide assistance to Field Representatives in matters pertaining to Service and Collection field activities.
Communicate with Field and Customer Service Representatives to address Customer inquiries and requests.
Prepare and organize field activities for AMI METER CHANGE PROJECT.
Provide assistance on implementation of new processes and procedures.
Prepare and mange monthly field reports and assignment sheets.
Education
Associate of Arts - Business Administration
International Business College
El Paso, TX05-1988
Skills
- Route planning
- Logistics coordination
- Dispatch scheduling
- Data entry
- Problem resolution
- Workload prioritization
- Operational efficiency
- Record maintenance
- Service dispatching
STAR Award for participation with CCNB Project
Received EPE Star Award for my participation in the the testing of CCNB Software.
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Senior Dispatch Clerk - Meter Reading
El Paso Electric Company
09.1988 - Current
Associate of Arts - Business Administration
International Business College
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