Proven track record in enhancing customer experience and streamlining front office operations at Silver Tree Residential. Skilled in multitasking and problem-solving, adept at improving team efficiency and professionalism.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Silver Tree Residential
12.2023 - Current
Managed check-in process at front desk to ensure safety of all residents.
Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
Answered incoming calls promptly and professionally, directed calls to appropriate personnel.
Assisted with administrative tasks such as sorting mail, managing appointments, and maintaining resident records.
Followed established procedures for contacting emergency services and notifying appropriate personnel and family members.
Receptionist
Grossman Eyecare Center
04.2023 - 08.2023
Welcomed patients and customers as they arrived at the front desk.
Answered phone calls and emails from patients, addressing questions about services offered, insurance coverage, and appointment availability.
Managed appointment schedule efficiently and coordinated with patients to find suitable appointment times.
Verified patients' insurance information and eligibility, explained coverage and payment options to patients.
Processed payments for services and orders.
Education
Bachelor of Arts - Criminal Justice
Florida International University
Miami, FL
04.2025
Skills
Customer Service
Problem-solving
Time Management
Organization
Multitasking
Communication
Timeline
Front Desk Receptionist
Silver Tree Residential
12.2023 - Current
Receptionist
Grossman Eyecare Center
04.2023 - 08.2023
Bachelor of Arts - Criminal Justice
Florida International University
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