Lorraine McCoy
Miami
Summary
Proven track record in enhancing customer experience and streamlining front office operations at Silver Tree Residential. Skilled in multitasking and problem-solving, adept at improving team efficiency and professionalism.
Overview
1
1
year of professional experience
Work History
Front Desk Receptionist
Silver Tree Residential
12.2023 - Current
- Managed check-in process at front desk to ensure safety of all residents.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Answered incoming calls promptly and professionally, directed calls to appropriate personnel.
- Assisted with administrative tasks such as sorting mail, managing appointments, and maintaining resident records.
- Followed established procedures for contacting emergency services and notifying appropriate personnel and family members.
Receptionist
Grossman Eyecare Center
04.2023 - 08.2023
- Welcomed patients and customers as they arrived at the front desk.
- Answered phone calls and emails from patients, addressing questions about services offered, insurance coverage, and appointment availability.
- Managed appointment schedule efficiently and coordinated with patients to find suitable appointment times.
- Verified patients' insurance information and eligibility, explained coverage and payment options to patients.
- Processed payments for services and orders.
Education
Bachelor of Arts - Criminal Justice
Florida International University
Miami, FL04.2025
Skills
- Customer Service
- Problem-solving
- Time Management
- Organization
- Multitasking
- Communication
Timeline
Front Desk Receptionist
Silver Tree Residential
12.2023 - Current
Receptionist
Grossman Eyecare Center
04.2023 - 08.2023
Bachelor of Arts - Criminal Justice
Florida International University
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