Summary
Overview
Work History
Education
Skills
Timeline
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Lorraine McCoy

Miami

Summary

Proven track record in enhancing customer experience and streamlining front office operations at Silver Tree Residential. Skilled in multitasking and problem-solving, adept at improving team efficiency and professionalism.

Overview

1
1
year of professional experience

Work History

Front Desk Receptionist

Silver Tree Residential
12.2023 - Current
  • Managed check-in process at front desk to ensure safety of all residents.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Answered incoming calls promptly and professionally, directed calls to appropriate personnel.
  • Assisted with administrative tasks such as sorting mail, managing appointments, and maintaining resident records.
  • Followed established procedures for contacting emergency services and notifying appropriate personnel and family members.

Receptionist

Grossman Eyecare Center
04.2023 - 08.2023
  • Welcomed patients and customers as they arrived at the front desk.
  • Answered phone calls and emails from patients, addressing questions about services offered, insurance coverage, and appointment availability.
  • Managed appointment schedule efficiently and coordinated with patients to find suitable appointment times.
  • Verified patients' insurance information and eligibility, explained coverage and payment options to patients.
  • Processed payments for services and orders.

Education

Bachelor of Arts - Criminal Justice

Florida International University
Miami, FL
04.2025

Skills

  • Customer Service
  • Problem-solving
  • Time Management
  • Organization
  • Multitasking
  • Communication

Timeline

Front Desk Receptionist

Silver Tree Residential
12.2023 - Current

Receptionist

Grossman Eyecare Center
04.2023 - 08.2023

Bachelor of Arts - Criminal Justice

Florida International University
Lorraine McCoy