LORRAINE MCMILLON
Islip
Summary
Dynamic professional with extensive experience at the City of New York, excelling in payroll administration and report writing. Proven ability to enhance office management and customer service, ensuring accurate data entry and efficient records management. Recognized for delivering critical support and achieving operational excellence in fast-paced environments.
Overview
20
20
years of professional experience
Work History
POLICE ADMINISTRATIVE AIDE – TimeKeeper / Payroll
CITY OF NEW YORK
New York
06.2024 - Current
- Enter payroll transactions including tour changes, leave sick and overtime
- Access the Medical Division Sick Reporting System to identify Uniform Members of Service on sick leave
- Final approve timesheets for the command
- Respond to command inquiries
- Perform projects as requested by group supervisor
- Perform all other various clerical functions such as filing and data archiving
POLICE ADMINISTRATIVE AIDE
CITY OF NEW YORK
New York
03.2015 - 05.2024
- Interview and write up reports for complainants
- Clerical, typing, word processing and data entry
- Perform administrative work of moderate difficulty involving the handling of confidential and other information
- Refer members of the public who ask for assistance to the appropriate city agency
- Utilize manual and automated office systems; type records, forms and schedules
- Review and verify written information
- Receive, send, separate and distribute mail
- Answer telephones, filing, distributing mail, making pertinent copies of confidential information, operating and maintain office machines
Billing Associate
Horizon Asset Management
New York
07.2005 - 07.2010
- Updated Redi2 Revenue Manager (Web-based system) of new accounts, any changes to existing accounts based on instructions and closed accounts based on instructions from the Account Administrators; all accounts maintained in digital format
- Performed customer billing for management fees for over 2,500 various custodian accounts on a monthly, semi-annual or quarterly basis based on fee agreements on each account
- Prepared and billed invoiced accounts on a monthly, semi-annual and quarterly basis based on contracts.
- Non-billed accounts charged directly based on fee agreements
- Updated aging report daily and created various month-end reports for management
- For billed accounts over 30 days past due, contacted clients and made arrangements for them to send payments promptly
- Received payments for billed accounts, submitted the proper t-journals to reduce receivables and updated aging report showing payments
- Proved general ledgers weekly
- Provided excellent customer service
- Provided critical, analytical and operational support to department
Education
Master’s Degree - Business Administration
Keller Graduate School of Management – DeVry University
Chicago, IL04.2014
Bachelor’s Degree - Network & Communications Management
DeVry College of New York
New York, NY03.2009
Skills
- Payroll administration
- Data entry
- Report writing
- Office management
- Records management
- Customer service
Timeline
POLICE ADMINISTRATIVE AIDE – TimeKeeper / Payroll
CITY OF NEW YORK
06.2024 - Current
POLICE ADMINISTRATIVE AIDE
CITY OF NEW YORK
03.2015 - 05.2024
Billing Associate
Horizon Asset Management
07.2005 - 07.2010
Master’s Degree - Business Administration
Keller Graduate School of Management – DeVry University
Bachelor’s Degree - Network & Communications Management
DeVry College of New York