Lorraine McWhite
Darlington,SC
Summary
Dynamic professional with extensive experience in hospitality and customer service, notably at Hilton Garden Inn. Proven conflict resolution and active listening skills enhance client relationships. Recognized for maintaining high standards of cleanliness and organization, contributing to a welcoming environment, and achieving production targets consistently. Committed to delivering exceptional service and fostering loyalty.
Professional with substantial experience in hospitality management, ready to excel in leadership and maintain high standards. Strong focus on team collaboration, consistently delivering results and adapting seamlessly to changing needs. Skilled in staff supervision, inventory management, and implementing efficient cleaning protocols. Known for reliability and achieving exceptional cleanliness and organization.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Lead Laundry Attendant
Red Roof Inn Plus
06.2023 - 01.2025
- Maintained a clean and organized work environment, ensuring optimal productivity and minimal downtime.
- Supported team members in completing tasks efficiently, fostering a positive and collaborative work atmosphere.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Enhanced customer satisfaction by promptly addressing and resolving any complaints or issues related to laundry services.
Customer Service Representative
Ollies Bargain Outlet
01.2019 - 05.2023
- Maintained professionalism while resolving conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Production Worker
Dixie Consumer Products
05.2020 - 03.2021
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
- Organized work to meet demanding production goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Executive Housekeeper
Hilton Garden Inn Hotel
01.2019 - 03.2021
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
Front Desk Receptionist
Quality Inn Suites
03.2018 - 03.2020
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Education
Associate Degree Health And Human Services - Counseling Psychology
Ultimate Medical Academy
Clearwater, FLSkills
- Multitasking and prioritizing
- Customer service
- Problem-solving
- Attention to detail
- Excellent communication
- Verbal and written communication
- Guest service and support
- Detail-oriented
- Analytical thinking
- Initiative-taking
Certification
Certified Nursing Assistant
Timeline
Lead Laundry Attendant
Red Roof Inn Plus
06.2023 - 01.2025
Production Worker
Dixie Consumer Products
05.2020 - 03.2021
Customer Service Representative
Ollies Bargain Outlet
01.2019 - 05.2023
Executive Housekeeper
Hilton Garden Inn Hotel
01.2019 - 03.2021
Front Desk Receptionist
Quality Inn Suites
03.2018 - 03.2020
Associate Degree Health And Human Services - Counseling Psychology
Ultimate Medical Academy
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