Lorraine Melendez
Norwich,NY
Summary
I feel I'm a hard worker. I didn't take work seriously because I viewed them as just jobs not as careers. This is due to the fact that I was a housewife and I viewed that as my lifetime goal/career. Now that my situation has changed, I feel the need to reenter the workforce.
Overview
32
32
years of professional experience
Work History
Cleaner/cashier
Tops Friendly Markets
01.2020 - 04.2020
- Demonstrated an outstanding commitment to safety protocols by consistently wearing protective gear during cleaning tasks that involved hazardous materials or situations.
- Operated buffers and burnishers to clean and polish floors.
- Exceeded client expectations in providing quality services while adhering strictly to deadlines for project completion timelines.
- Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
- Organized and used industrial cleaning products following strict safety procedures.
- Conducted regular inspections of facilities to identify potential hazards or areas requiring attention for improved cleanliness standards.
- Contributed to a positive working environment by addressing and resolving maintenance issues promptly.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Emptied trashcans and transported waste to collection areas.
- Supported facility operations with comprehensive knowledge of proper chemical usage, storage, and disposal procedures.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Removed trash, debris and other waste materials from premises.
- Handled equipment, chemicals, and materials properly and with caution.
- Promoted environmental sustainability by implementing eco-friendly cleaning practices and reducing waste.
- Worked flexible hours across night, weekend, and holiday shifts.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Built relationships with customers to encourage repeat business.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked with floor team and managers to meet wide range of customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Welcomed customers and helped determine their needs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Performed cash, card and check transactions to complete customer purchases.
- Addressed customer needs and made product recommendations to increase sales.
- Greeted customers entering store and responded promptly to customer needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Upsold additional products and services to customers, increasing revenue.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Applied effective time management techniques to meet tight deadlines.
- Paid attention to detail while completing assignments.
Salad Maker/ Cashier
Arby's
01.2019 - 03.2019
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Adapted quickly to changing menu items or customer preferences, adjusting recipes as needed for maximum satisfaction.
- Reconciled receipt totals, cash and credit payments to address shortages.
- Completed milkshakes and ice cream desserts for customers.
- Mastered various knife skills, chopping and slicing ingredients quickly without compromising quality.
- Replenished serving stations with fresh food and cleaned up spills.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Collaborated with team members to ensure smooth operations during peak service hours.
- Documented customer orders and conveyed special requests to kitchen staff.
- Increased sales of specialty salads through effective marketing strategies such as daily specials or limited-time offers.
- Observed customer purchases in line and differentiated between standard portions.
- Developed strong relationships with local produce suppliers, ensuring optimal freshness of ingredients used in salads.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Contributed to overall workplace safety by promptly addressing spills or other hazards within the salad prep area.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Ensured timely delivery of orders through efficient assembly line organization and communication with other team members.
- Assured consistency across all salad offerings by following established recipes and closely monitoring the outcome.
- Prepared salads, soups and sandwiches for customers.
- Contributed to cost savings by effectively managing ingredient usage while maintaining quality standards.
- Assisted in menu development, incorporating seasonal ingredients for diverse salad options.
- Improved customer satisfaction by consistently providing fresh and high-quality salads.
- Demonstrated excellent multitasking abilities by preparing multiple orders simultaneously without sacrificing quality or accuracy.
- Received positive feedback from customers regarding taste and presentation of salads, contributing to repeat business.
- Reduced food waste by utilizing proper portion control techniques and monitoring inventory levels.
- Backed up servers by setting up trays and completing some food deliveries.
- Enhanced salad presentation with attention to detail and creative arrangements.
- Accurately operated cash register to process customer payments.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Achieved higher levels of teamwork among kitchen staff through effective communication and collaboration during busy shifts.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Maintained a clean and sanitary work environment, adhering to all health department regulations and guidelines.
- Promoted a positive work atmosphere by setting high standards for self-performance and encouraging others to do the same.
- Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Streamlined the salad-making process for increased efficiency and reduced wait times.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Cashier
QuikFill
04.2018 - 05.2018
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Cashier/Stocker
Petco
01.2017 - 02.2017
- Operated cash register to record transactions accurately and efficiently.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Overnight Cashier
Walmart
01.2014 - 01.2016
- Pushed out large amounts of new stock during slower overnight hours.
- Collaborated with other team members to complete nightly tasks efficiently and effectively.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
Line Worker
Diaper Factory/ Manpower
04.1996 - 01.1997
- Supported current production needs by moving items between equipment, conveyors, and staging areas.
- Used problem-solving and issue-resolution skills to promptly and successfully address production problems.
- Played an integral role in achieving production targets by consistently meeting individual goals while supporting team efforts.
- Participated in training sessions to enhance skills and knowledge.
- Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
- Examined incoming materials and compared to documentation for accuracy and quality.
- Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
- Maintained organized work area by cleaning and removing hazards.
Cashier
Kmart
01.1995 - 01.1996
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Operated cash register to record transactions accurately and efficiently.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Shift Supervisor
Burger King
01.1989 - 01.1992
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Reduced employee turnover rate by fostering a positive work environment and addressing staff concerns promptly.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
Cashier
Fays Drugs
01.1990 - 01.1991
- Performed cash, card and check transactions to complete customer purchases.
- Pushed out large amounts of new stock during slower overnight hours.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Collaborated with other team members to complete nightly tasks efficiently and effectively.
- Completed and filed daily store close reports for management and transitioned system to new business day.
- Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Increased sales through upselling promotional items and informing customers of ongoing deals or discounts.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Facilitated smooth handovers between shifts by communicating pertinent information with incoming staff members.
- Provided reliable and consistent coverage for overnight shifts, ensuring the continuation of store operations during non-peak hours.
- Streamlined transaction processes for quicker customer checkouts and reduced wait times.
- Maintained strict security protocols to protect cash, customers, and store assets.
- Restocked and organized merchandise in front lanes.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
Overnight Cashier
Country Store
01.1988 - 01.1989
- Pushed out large amounts of new stock during slower overnight hours.
- Collaborated with other team members to complete nightly tasks efficiently and effectively.
- Completed and filed daily store close reports for management and transitioned system to new business day.
- Operated cash register to record transactions accurately and efficiently.
- Handled cash, credit, and debit transactions accurately while adhering to company policies and procedures.
- Kept drawer accurate by carefully processing new transactions and giving out correct change.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Increased sales through upselling promotional items and informing customers of ongoing deals or discounts.
- Maintained a clean and organized store environment, contributing to a positive shopping experience for customers.
- Facilitated smooth handovers between shifts by communicating pertinent information with incoming staff members.
- Provided reliable and consistent coverage for overnight shifts, ensuring the continuation of store operations during non-peak hours.
Breakfast Coordinator
Burger King
01.1988 - 01.1989
- Enhanced customer satisfaction by efficiently managing breakfast operations and ensuring high-quality food preparation.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Developed strong relationships with vendors, securing timely deliveries of fresh produce at competitive prices for the establishment''s needs.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
Cashier
Great American Grocery
01.1988 - 06.1988
- Performed cash, card and check transactions to complete customer purchases.
- Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
Education
GED -
A.P.R.Campus High School
Manhattan, NYAccounting
St. Johns University
Queens, NYSkills
- Work Orders
- Complex Problem-Solving
- Professional Appearance
- Team Collaboration
Additional Information
I've done many years of volunteer work for the ministry of Jehovah's Witnesses. One year was full time.
My hobbies are poetry, and learning the guitar, and Spanish.
I'm currently volunteering at The Social Club in Norwich, N.Y.
Timeline
Cleaner/cashier
Tops Friendly Markets
01.2020 - 04.2020
Salad Maker/ Cashier
Arby's
01.2019 - 03.2019
Cashier
QuikFill
04.2018 - 05.2018
Cashier/Stocker
Petco
01.2017 - 02.2017
Overnight Cashier
Walmart
01.2014 - 01.2016
Line Worker
Diaper Factory/ Manpower
04.1996 - 01.1997
Cashier
Kmart
01.1995 - 01.1996
Cashier
Fays Drugs
01.1990 - 01.1991
Shift Supervisor
Burger King
01.1989 - 01.1992
Overnight Cashier
Country Store
01.1988 - 01.1989
Breakfast Coordinator
Burger King
01.1988 - 01.1989
Cashier
Great American Grocery
01.1988 - 06.1988
GED -
A.P.R.Campus High School
Accounting
St. Johns University