Lorraine Morales
San Diego,CA
Summary
A multifaceted, solution focused, and customer/employer oriented
in a management position. An outgoing and professional, who has
an organic desire to deliver more than just results. Experienced for
more than ten years in the hotel industry, proactive and extremely
hard worker. Planning and directing the functions of
administration and how to run an operation.
I have felt as if I have cracked the books by trying to transmit to
others something I truly believe in: ''the best way for someone to
excel at something is by learning how to do it without assistance''.
Overview
5
5
years of professional experience
1
1
Certification
Work History
F&B General Manager
Sage Hospitality- Hotel Clio Luxury Collection
09.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Developed and implemented strategies to maximize customer satisfaction.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Negotiated contracts with vendors and suppliers to obtain best pricing and terms.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms. Achieved labor goals with a very accurate forecast.
Area Operations Manager
Highgate Hotels- The Gabriel Hotel/ Hotel Circa 39
05.2021 - 09.2022
- Collaborated with cross-functional teams to align operations with corporate objectives.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
- Spearheaded operational procedures and processes to improve efficiency and optimize operations.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Enforced compliance with local, state and federal regulations and company standards.
- Analyzed market trends and customer feedback to develop new strategies for improving operations.
- Trained and guided team members to maintain high productivity and performance metrics.
Assistant Front Office Manager
Omni San Diego Hotel
01.2019 - 05.2021
- Interacted with customers by phone, email, or in-person to provide information.
- Served as floating manager-on-duty, MOD, to cover shift shortage.
- Provided clerical support, addressing routine, and special requirements.
- Supervised payroll corrections for accuracy and duplications.
- Created training modules in partnership with HR for new hires.
- Encouraged and mentored employees to boost performance and remove process inefficiencies.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
Overnight Manager
Loews Coronado Bay Resort & Spa
01.2018 - 01.2019
- Oversaw and participated in night crew activities to maximize
sales, earnings and customer satisfaction. - Implemented new practices for lost and prevention and security policies to reduce threats.
- Prepared, planned and implemented training programs to
support ongoing staff development - Conducted nightly inventory management procedures to track
sales and stock levels - Reviewed audits and reconciled nightly sales transactions by
balancing cash registers and reporting discrepancies - Workday app expert (HR payroll)
Education
MBA - Hospitality Administration And Management
Alliant International University
San Diego, CA05.2019
Bachelor of Science - Exercise Science
Universidad Del Sagrado Corazon
San Juan, PR05.2014
Skills
- Workflow Planning
- Expert in Budgeting and Forecasting
- Team Building
- Multitasking Abilities
- Problem Solving
- Inventory Control
- Performance Analysis
- Bilingual
Certification
- ServeSafe Certified
- TIPS Certified
References
Available upon request
Timeline
F&B General Manager
Sage Hospitality- Hotel Clio Luxury Collection
09.2022 - Current
Area Operations Manager
Highgate Hotels- The Gabriel Hotel/ Hotel Circa 39
05.2021 - 09.2022
Assistant Front Office Manager
Omni San Diego Hotel
01.2019 - 05.2021
Overnight Manager
Loews Coronado Bay Resort & Spa
01.2018 - 01.2019
MBA - Hospitality Administration And Management
Alliant International University
Bachelor of Science - Exercise Science
Universidad Del Sagrado Corazon
- ServeSafe Certified
- TIPS Certified
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