Lorraine Pambukyan
Simi valley,CA
Summary
Results-driven Realtor with 19 years of experience in real estate, sales, and client relations. Demonstrated success in preparing presentations, coordinating transactions, and managing client databases. Skilled at meeting and greeting high-profile clients and organizing office functions. Proficient in Microsoft PowerPoint, Word, and Excel with excellent communication and typing abilities. Leveraging expertise as a Real Estate Assistant to excel in an Admin Assistant role, bringing a strong work ethic and a commitment to delivering exceptional service.
Overview
21
21
years of professional experience
Work History
Admin assistant
T mite empire
Chatsworth
06.2021 - 07.2024
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Developed strategies to streamline and improve office procedures.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Volunteered to help with special projects of varying degrees of complexity.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Established administrative work procedures to track staff's daily tasks.
- Performed research to collect and record industry data.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Managed filing system, entered data and completed other clerical tasks.
Realtor
Pinnacle Estate Properties Inc.
Los Angeles
04.2008 - 08.2023
- Completed property walkthroughs before completing deals to uphold accuracy in listings and appraisals.
- Handled day-to-day happenings of real estate office to consistently grow client base and increase revenue.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Liaised between buyers and sellers to establish favorable prices and negotiate contract terms.
- Advised and informed prospective clients on current market activities and conditions.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
- Wrote contracts to outline sales and purchases of properties.
- Compared recently sold area properties to determine competitive market prices.
- Presented purchase offers to sellers for consideration.
- Wrote listings detailing and professionally highlighting property features to increase sales chances.
- Advertised client properties through websites, social media, and real estate guides.
- Communicated with clients to understand property needs and preferences.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Negotiated, facilitated, and managed real estate transactions.
- Liaised between buyers and sellers to provide positive experiences for both parties.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and presented proposals to clients to raise awareness of potential real estate investments.
- Reviewed market research data and changed sales plans accordingly.
- Developed and implemented strategic marketing plans to increase potential for selling properties and generate more leads.
- Conducted comprehensive market analysis to identify opportunities for investors.
- Advised clients on market conditions and property value for informed decision-making.
Real Estate Assistant
Pinnacle Estate Properties
Encino
08.2008 - 08.2009
- Coordinates real estate transactions for senior broker
- Assists during open house and broker's opens
- Manages office functions for new sales agents and broker.
- Creating email campaigns
- Cold calling
- Basic bookkeping
- Calendar management
Administrative Manager
Prudential California Realty
Calabasas
08.2006 - 08.2008
- Prepared presentations and materials
- Meet and greet high-profile clients
- Coordinated paperwork for real estate transactions
- Updated and maintained client database.
- Coordinate and schedule meetings and conferences
- Order office supplies
- Writing business documents
Landmark Escrow Receptionist
Remax Olson & Associates/
Los Angeles
08.2003 - 06.2006
- Assist the President of the Company in preparing new recruit lists
- Organize files, distribute faxes, and prepare listing letters for real estate agents
- Log-in sign preparation orders, answer telephones, greet clients.
- Accounting for escrow checks
Education
Los Angeles Community College
03.2008
Skills
- Microsoft Office
- Sales
- Real Estate
- Microsoft PowerPoint
- Communications
- Presentations
- Microsoft Word
- Microsoft Excel
- Typing
- Microsoft Outlook
- Quick books
- Letter preparation
- Meeting planning
- Appointment Scheduling
- Expense Reporting
- Report Writing
- Office Administration
- Calendar Management
- Scheduling
- Research
- Data Entry
- Critical Thinking
- Document Management
Personal Information
Title: Admin Assistant
Timeline
Admin assistant
T mite empire
06.2021 - 07.2024
Real Estate Assistant
Pinnacle Estate Properties
08.2008 - 08.2009
Realtor
Pinnacle Estate Properties Inc.
04.2008 - 08.2023
Administrative Manager
Prudential California Realty
08.2006 - 08.2008
Landmark Escrow Receptionist
Remax Olson & Associates/
08.2003 - 06.2006
Los Angeles Community College