Lorraine Pastoriza
Riverside,CA
Summary
Dynamic Administrative Assistant excelling in customer service and schedule coordination. Recognized for maintaining professionalism under pressure while managing complex calendars and enhancing office efficiency. Proficient in Microsoft Office and committed to delivering exceptional support and solutions to diverse client needs.
Overview
5
5
years of professional experience
Work History
Administrative Assistant - SDRC Temp Staffmark
University of California, Riverside
Riverside, CA
03.2025 - Current
- Greeted customers, answered general questions and directed to appropriate locations.
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Provided administrative support.
Administrative Assistant/Front Desk Receptionist
Hci Systems
Ontario, CA
01.2024 - 03.2025
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Greeted visitors and provided them with assistance.
- Assisted in the preparation of monthly financial statements and reports.
- Scheduled appointments and maintained calendars for staff members.
- Assisted with administrative tasks such as data entry into company databases.
- Update city business licenses based on job sites
- Sort and file all incoming and outgoing checks to and from vendors
Clerical Specialist
Central Juvenile Hall
Los Angeles, CA
10.2022 - 01.2024
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Updated and recorded customer or client information to maintain accounts.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Prepared correspondence, reports and other documents in final formats with correct punctuation, capitalization, grammar and spelling.
- Reported suspicious individuals to supervisor.
- Sorted incoming mail and directed to correct personnel each day.
Customer Service Representative
AnswerNet
Willow Grove, PA
05.2020 - 10.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Made outbound calls to obtain account information.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Assisted customers with making payments or establishing payment plans to bring accounts current.
- Answered inbound calls, chats and emails to facilitate customer service.
Education
Associate of Science - Cardiovascular Sonography
Smith Chason College
Ontario03-2025
High School Diploma -
Norte Vista High School
Riverside, CA06.2018
Skills
- Customer Service
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Inbound and Outbound Calling
- Adaptive Team Player
- Data Entry
- Microsoft Office Expertise
- Clerical Support
- Multitasking and Prioritization
- Customer Data Confidentiality
- Retail Sales Customer Service
- Professional Demeanor
- File Management
- Database Administration
- Security Awareness
- Business Tax Licensing
- Accounting assist
- Schedule coordination
Timeline
Administrative Assistant - SDRC Temp Staffmark
University of California, Riverside
03.2025 - Current
Administrative Assistant/Front Desk Receptionist
Hci Systems
01.2024 - 03.2025
Clerical Specialist
Central Juvenile Hall
10.2022 - 01.2024
Customer Service Representative
AnswerNet
05.2020 - 10.2022
Associate of Science - Cardiovascular Sonography
Smith Chason College
High School Diploma -
Norte Vista High School
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