Lorraine Perdue
Millington,TN
Summary
Organized and efficient administrative professional supporting corporate level officers and senior management personnel with demonstrated expertise in customer service and operational leadership. Possesses strong communication and interpersonal skills with demonstrated ability to manage competing priorities and meet deadlines. Creative problem solver with strong analytical, critical thinking skills and a proven track record in maintaining business integrity with a high degree of accuracy.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service/Dispatcher Coordinator
CMC Logistics, LLC.
08.2023 - 01.2024
- Managing fleet of 21 truck drivers' schedules and routes to provide superior customer service
- Entered data, generated reports, and produced tracking documents.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Billing loads picked up by drivers via each rail systems email/portal
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Reduced logistical errors through meticulous planning of transportation schedules and inventory management practices.
- Maintaining organization of logs/proof of deliveries of all drivers
- Assisted in achieving company-wide performance goals through diligent dispatching efforts.
- Resolved conflict situations professionally, resulting in positive outcomes for both customers and company.
- Consistently met deadlines under pressure while maintaining attention to detail in fast-paced environment.
- Reduced response times by effectively coordinating service routes for optimal efficiency.
- Scheduled deliveries and pickups according to customer needs.
Credentialing Supervisor
Forward Counseling
02.2022 - 02.2023
- Review and process providers' initial applications for internal credentialing and supporting documentation to identify possible issues and upload them into healthcare database
- Enrolled providers in BCBS, Cigna, Humana, Optum, and other private insurance plans.
- Maintain accurate provider profiles on CAQH, NPPES, and any applicable credentialing software
- Ensured consistent adherence to internal policies and procedures through regular monitoring of team performance metrics and providing appropriate feedback when necessary.
- Maintained strict compliance with accreditation standards, ensuring all credentials were up-to-date and accurate.
- Developed strong relationships with external organizations for seamless information exchange during verification process.
- Assisted management in creating annual budgets, allocating resources effectively to support optimal functioning of Credentialing Department.
- Improved credentialing processes by streamlining workflows and implementing effective tracking systems.
- Reduced errors in credentialing documentation by performing thorough reviews and maintaining clear communication with team members.
- Achieved timely renewals of licenses and certifications, minimizing potential lapses in coverage for healthcare providers.
- Supported audits of credentialing records, demonstrating compliance with regulatory requirements and accreditation standards at all times.
Human Resource Manager & Intern Manager
Forward Counseling
05.2020 - 02.2023
- Developed and oriented new employees to company individually and in groups to familiarize them with company policies & procedures, tour building and meet location managers/staff
- Collaborated with department heads to identify staffing requirements, resulting in improved workforce planning and reduced turnover rates.
- Enhanced team productivity with regular performance evaluations and targeted training programs.
- Enroll, manage, and maintain benefits for all employees
- Create ads and recruit for open job positions on social media forums and online company websites to attract interested candidates
- Perform general administrative tasks such as faxing, typing, document creation, greeting visitors and answering phones
- Tracked intern progress throughout their tenure, monitoring growth and addressing any concerns as needed.
- Implemented systems to collect feedback from both interns and their supervisors, using insights gained to improve future iterations of program.
- Collaborated with department managers to create meaningful work assignments for interns, aligning projects with individual skill sets and goals.
- Streamlined onboarding processes, resulting in smoother transition for new interns.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Served as key point of contact for both internal stakeholders and external partners on matters relating to resource availability and allocation, fostering strong relationships built on trust and transparency.
Social Work Intern
Forward Counseling
08.2019 - 02.2020
- Conducted outreach to local referral sources to build strong partnerships for supportive services.
- Seat in supervised sessions with different therapist
- Coordinated referrals for specialized services, ensuring timely access to essential supports such as housing or medical care.
- Conducted comprehensive assessments to identify client needs and develop appropriate interventions.
- Participated in professional development and training opportunities to enhance clinical skills.
- Organized community outreach events to raise awareness about available social work services and promote positive public relations efforts.
- Update social media platforms and write copy for posts blogs
- Fulfill tasks set out by supervisors from several departments
- Perform research at supervisor's request
IOP Clinical Coordinator
HealthQuest PC
02.2018 - 09.2018
- Coordinated treatment aspects of client's drug and alcohol treatment plan with caseload of 70+
- Conducted Utilization Reviews with each patient's insurance company as needed
- Championed patient-centered approach by actively involving patients and their families in care planning process.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
- Coordinated, monitored, assigned, and documented patient and clinical care activities.
- Liaised with other healthcare professionals to develop comprehensive patient care plans and provide highest quality of care.
- Developed strong relationships with community partners to enhance support services available for patients beyond clinical setting.
- Demonstrated commitment to patient privacy by implementing robust data security measures and promoting adherence to HIPAA regulations among all team members.
- Served as professional staff member and/ or team leader of interdisciplinary team and is responsible to report directly to Clinical Supervisor
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Managed complex patient cases, collaborating with multidisciplinary teams to develop personalized treatment plans.
- Worked closely with clinic administrators to maintain safe, clean and well-organized environment in which patients could receive care.
Education
Master of Science - Social Work
Walden University
Minneapolis, MN 11.2016 - 05.2018
Bachelor of Arts - Social Work
Lewis University
Romeoville, IL 08.2008 - 12.2010
Skills
Detail Oriented
Multitasking
Customer Service
Problem Solving
Recruitment
Communication and Interpersonal
Strategic Thinking & Planning
Employee Relations
Computer and Technology
Critical Thinking
Team Collaboration
Training and Development
Interpersonal Skills
Conflict Resolution
Escalation management
Time management abilities
Organizational Skills
Timeline
Customer Service/Dispatcher Coordinator
CMC Logistics, LLC.
08.2023 - 01.2024
Credentialing Supervisor
Forward Counseling
02.2022 - 02.2023
Human Resource Manager & Intern Manager
Forward Counseling
05.2020 - 02.2023
Social Work Intern
Forward Counseling
08.2019 - 02.2020
IOP Clinical Coordinator
HealthQuest PC
02.2018 - 09.2018
Master of Science - Social Work
Walden University
11.2016 - 05.2018
Bachelor of Arts - Social Work
Lewis University
08.2008 - 12.2010