Lorraine Persaud
Jamaica
Summary
Adept at enhancing patient experiences through effective front desk operations and exceptional patient relations, honed at Olgam Life and SAFE AND PRUDENT HOME CARE. Skilled in medical terminology and office administration, I significantly improved patient satisfaction by streamlining appointment processes and providing compassionate care. My organizational skills and commitment to HIPAA compliance underpin my professional approach.
Overview
5
5
years of professional experience
Work History
Medical Receptionist / Medical Processor
Olgam Life
12.2022 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Screen Donors.
- Donor intake such as finger sticks, vitals, weight,check iron and protein .
HHA
SAFE AND PRUDENT HOME CARE
06.2020 - 09.2022
- Maintained a clean and safe living environment for patients, reducing the risk of accidents or infections.
- Assisted patients with personal hygiene tasks such as bathing, grooming, and dressing, promoting dignity and selfconfidence.
- Improved patient comfort by providing compassionate and attentive care in various daily activities.
- Transported patients safely to appointments, errands, or social outings, ensuring timely arrival and an enjoyable experience.
- Facilitated communication between patients, families, and healthcare providers by serving as a reliable source of information about the client''s progress and needs.
- Managed household chores such as laundry, meal preparation, and light cleaning, allowing clients to focus on their health and wellbeing.
- Provided emotional support to patients and their families during difficult times, fostering strong relationships and trust.
- Increased patient satisfaction levels by consistently going above-and-beyond in providing exceptional care tailored to individual preferences.
Education
HHA CERTIFIED - Home Health Aide
HHA INSTITUTE
Liberty, NY06-2021
High School Diploma -
Carribean Secondary Education
Guyana07-2017
Skills
- Front desk operations
- Telephone etiquette
- Appointment scheduling
- Medical terminology
- Patient scheduling
- Office administration
- Patient registration
- Microsoft office
- HIPAA compliance
- Appointment setting
- Reminder calls
- Patient relations
- Referral verification
- Paperwork coordination
- Medical office administration
- Medical charting
- Documentation
- Outpatient care
- Medical office procedures
- Inpatient care
- Patient callbacks
- Patient reception management
- Customer service
- Computer proficiency
- Data entry
- Organization and time management
- Patient referral
Timeline
Medical Receptionist / Medical Processor
Olgam Life
12.2022 - Current
HHA
SAFE AND PRUDENT HOME CARE
06.2020 - 09.2022
HHA CERTIFIED - Home Health Aide
HHA INSTITUTE
High School Diploma -
Carribean Secondary Education
Similar Profiles
Lauren LempekLauren Lempek
Phlebotomist at Olgam LifePhlebotomist at Olgam Life
Roshanda AugustineRoshanda Augustine
Lead Phlebotomy Technician at Olgam LifeLead Phlebotomy Technician at Olgam Life
Carlos RamírezCarlos Ramírez
Porter at Olgam LifePorter at Olgam Life
Storm KerrStorm Kerr
Quality Assurance Associate at Olgam LifeQuality Assurance Associate at Olgam Life
Ariel WynnAriel Wynn
Visual Commercial at ZaraVisual Commercial at Zara