Lorraine Phillips
Upland,California
Summary
Experienced with coordinating and managing appointments, ensuring efficient patient flow. Utilizes strong communication and organizational skills to streamline scheduling processes. Knowledge of healthcare systems and patient care protocols, ensuring high standards in service delivery.
Overview
15
15
years of professional experience
Work History
Imaging Scheduler
St Bernardine Medical Center
05.2009 - 01.2024
- Ensured compliance with HIPAA regulations by keeping all patient information confidential.
- Maintained knowledge of current insurance policies and reimbursement guidelines related to imaging services.
- Provided exceptional customer service by addressing patients' questions or concerns in a timely manner.
- Reviewed physician orders to ensure accuracy before scheduling appointments; identified discrepancies between order entry and actual physician order.
- Informed patients of preparation requirements needed prior to their scheduled appointments; provided instructions as necessary.
- Scheduled and coordinated imaging procedures for patients; communicated with physicians, nurses and other medical staff to ensure proper patient care.
- Collaborated with team members in developing strategies that improved overall workflow efficiency.
- Answered phone calls promptly, addressed inquiries appropriately, directed callers to appropriate personnel when needed.
- Developed relationships with referring physicians and office staff to ensure timely communication about upcoming appointments or changes in orders and schedules.
- Coordinated with radiology technicians regarding equipment availability and prepared the necessary supplies for each procedure.
- Conducted pre-registration process for incoming patients; obtained demographic information from patient charts.
- Assisted in the implementation of new scheduling processes and systems; maintained accurate records of patient appointments.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Greeted patients, determined purpose of visit and directed to appropriate staff.
- Ordered and maintained supply inventory for medical office.
- Routed laboratory or diagnostic results to appropriate staff.
- Arranged hospital admissions for patients as required.
Education
Some College (No Degree) - Medical Billing And Coding
Chaffey Adult Education
Ontario, CACertified Medical Assistance
Mt Baldy ROP
Upland, CA06-2004
Skills
- Diagnostic Imaging
- Insurance Verification
- Patient Registration
- Appointment Coordination
- Patient Scheduling
- HIPAA Compliance
- Data Entry
- Medical Terminology
- Medical Coding
- Referral Verification
- Scheduling Tests and Procedures
- Clinical Support
- Patient Referral
- Active Listening
- Problem-Solving Aptitude
- Teamwork and Collaboration
- CPT Coding
- Insurance Authorizations
- Team Collaboration
- Documentation and Recordkeeping
- Professional Demeanor
- Office Reception
- Multitasking
- Outpatient Procedures
- Appointment Scheduling
- Organization and Time Management
- Calendar and Appointment Management
- Current Procedural Terminology (CPT)
- Written Communication
- Appointment Setting
- Customer Service
- Reliability
- Flexible Schedule
- Problem-Solving
- Team Building
- Collaboration and Teamwork
- Decision-Making
- Adaptability
- Problem-Solving Abilities
Languages
Spanish
Limited
Education and Training
other,other
Timeline
Imaging Scheduler
St Bernardine Medical Center
05.2009 - 01.2024
Certified Medical Assistance
Mt Baldy ROP
Some College (No Degree) - Medical Billing And Coding
Chaffey Adult Education