Lorraine Potter Marker
Copperas Cove,TX
Summary
Dynamic professional with extensive experience at Lampasas County Sheriff's Office, excelling in evidence management and emergency dispatch. Proven record in recordkeeping and customer service, complemented by advanced telecommunications skills. Recognized for effectively training new hires and ensuring compliance with legal standards, enhancing operational efficiency and public safety.
Overview
15
15
years of professional experience
Work History
Sheriff's administrative Assistant / Records and Evidence Clerk
Lampasas County Sheriff's Office
12.2023 - Current
- Property/Evidence accountability
- Preparing old evidence for destructions orders
- Checking evidence lockers, making sure evidence is packaged properly and entering it into Spillman
- Preparing Documentation
- Typing emails, memos, or anything the Sheriff requires
- Recordkeeping skills
- Data entry
- Complied with state regulations, policies, and procedures to maximize safety, security of all property
- Complied with department policy on disposal of property
- Kept detailed records of evidence/property and evidence storage inventories
- Check daily incident reports/calls to make sure IBR's are entered and balanced properly
- Upload and submit the monthly Uniform Crime Reporting (IBR)
- Process records requests and/or subpoenas in a timely manner
- Process body cam footage when requested for records requests or subpoenaed (familiar with watchguard system)
- Back up to dispatch for breaks or during emergency calls when more than one dispatcher is needed
- Sex Offender registration, setting appointments or new offenders moving to area, updating their information in the state system etc
- Ordering supplies as needed for office or evidence/property room
- Assisting public in the lobby and with calls by phone
- Handling difficult or irate callers for dispatch (for repeat harassing callers)
- Filing or creating files for records room
- Distributing timesheets, sorting fuel receipts turned in by deputies and investigators
- Certified as a detention officer, this knowledge helps in assisting with questions from the public and records requests
- Also, on what is required from dispatch to assist the jail with any documentation (warrants, citations, EPO's etc)
Lampasas County 911 Dispatcher
Lampasas County Sheriff's Office
09.2019 - Current
- Ability to prioritize multiple emergency calls and dispatch appropriate services
- Answer 911 calls
- CPR certified
- Good problem-solving and organizational abilities
- Track/trace cell phones for emergency situations
- Sound grasp of public safety principles and practices
- Expertise in determining emergency nature and location
- Experience with calming angry and distressed callers in difficult or emergency situations
- Assisted emergency responders in a prompt manner
- Receives, logs and prioritizes incoming emergency and non-emergency calls for service
- Able to enter information into TCIC/NCIC in relation to warrants, missing persons, runaways, P.O's/EPO's, stolen items and vehicles
- Microsoft Office proficiency
- Problem solver
- Morning reports submitted to news stations
- Excellent oral and written communication skills
- I still currently provide breaks and assistance with emergency calls in Dispatch when necessary, along with my new duties
- Training new dispatchers
Deputy District Clerk
Lampasas County District Clerk
Lampasas, TX
08.2013 - 08.2019
- Coordinating the District Court Docket for Lampasas County
- Had the title of Chief Deputy and Court Coordinator for 3 years until the previous District Clerk reclassified everyone as Deputy District Clerk (Cody Reed) and got rid of the Chief Deputy Title all together
- Even though my title was reclassified I still maintained all duties of the Chief Deputy and Court Coordinator
- Work the District Court and assist the District Judge as needed
- Process court files and court settings
- Handle the swearing and affirming of plea agreements for felony cases
- Handle anything related to criminal matters such as: New Indictments, warrants, precepts, bonds, MTA's / MTR's, Bond Surrenders & imputing TRN information into CIJIS etc
- Process Divorce cases, Parent/Child Cases & Civil Suits
- Process Appeals and send them to the Appellate Court
- Process Passports
- Process Monthly Cash Flow report for monies coming into the office
- Attorney General Billing
- Process Attorney General Files
- All issuances of citations, show causes, TRO's, warrants, precepts, writ of garnishments or executions etc
- Assist the public to the best of my ability
- Process Adoption files and Juvenile Files
- Updating and setting up the District Clerk Website using the CIRA software
- I have also trained two incoming District Clerks that won the election
Bank Teller
West Texas State Bank
Monahans, TX
04.2011 - 08.2013
- Identified and reported suspicious behavior to security personnel as appropriate
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts
- Explained bank services, financial products, and applicable fees to customers
- Supplied tellers with coin and currency as needed
- Responded and assisted customers with account inquiries and updates
- Maintained confidentiality of bank records and client information
- Delivered prompt, accurate and excellent customer service
- Received cash and checks for deposit, including verifying amounts and endorsements and examining cash to prohibit acceptance of counterfeit bills
- Processed customer transactions, including loan payments, safe deposit boxes and check-cashing
- Managed opening and closing times for the main branch
- Cashed customer checks, including verifying identification and checking account balances in accordance with bank policy
- Processed cash withdrawals
- Fielded incoming phone calls from customers and directed to corresponding department or individual for assistance
- Examined checks for identification and endorsement
Deputy District Clerk
Lampasas County District Clerk
Lampasas, TX
10.2009 - 04.2011
- Handled Child Support paid through the District Clerks Office
- Processed Files such as: Divorce, Parent/Child, Civil, Criminal, Adoption and Juvenile
- Passport Acceptance Agent
- Filing, Scanning, recording etc
- Assisted the Judge in District Court
- Citations, Show Causes, TRO's, Capias', Precepts, Writs etc
- Appeals
- Writ of Habeaus Corpus
- District Court Docket and Coordinating Settings
Education
High School Diploma -
Buena Vista High School
Imperial, TX05-2000
Skills
- Advanced Licensed Telecommunications Officer
- 911 emergency calls
- TCIC/NCIC knowledge
- Evidence/ Property Room procedures and duties
- Duties as administrative assistant
- Court process knowledge
- Warrant issuing & Entering TCIC/NCIC
- Paperwork management
- Coordinating hearings
- Managing the District Court Docket
- Filing
- Scanning
- Recording
- Record keeping skills
- Deadline-oriented
- Processing Appeals
- Office equipment operations
- Transmitting files
- Customer service orientation
- Self-directed
- Database entry
- 10-key proficiency
- Sex Offender Registration
- Processing body cam footage
- Training new hires
- CPR Certified
Certifications
Advanced Licensed Telecommunications Officer
TAPEIT Property Room and Evidence Tech
Sex Offender Registration Training
Terrorist Offender Registration Training
IBR / NIBRS Report Training
CPR Certified
Basic Jailers Course
CIRA County Website Training
High School Diploma
References
References available upon request.
Timeline
Sheriff's administrative Assistant / Records and Evidence Clerk
Lampasas County Sheriff's Office
12.2023 - Current
Lampasas County 911 Dispatcher
Lampasas County Sheriff's Office
09.2019 - Current
Deputy District Clerk
Lampasas County District Clerk
08.2013 - 08.2019
Bank Teller
West Texas State Bank
04.2011 - 08.2013
Deputy District Clerk
Lampasas County District Clerk
10.2009 - 04.2011
High School Diploma -
Buena Vista High School
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