LORRAINE PRESTANO
Delray Beach,FL
Summary
Talented Team Leader experienced and dedicated to enhancing employee and customer satisfaction. Diplomatic, professional and friendly with proven commitment to business success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.
Overview
28
28
years of professional experience
Work History
Team Lead Manager/Coordinator
Daryl Flood Relocation & Logistics / Suddath
01.2012 - 09.2024
- Managed a team which coordinated moves and provided customer service for 17 locations
- Successfully managed relationships with customers/members and agents
- Consistently communicated full details of the move process to customers, members and agents having daily contact each day of the move to ensure their relocation was going smoothly
- Collected and processed credit card payments, provided claim forms and instructions, where appropriate and scheduled 3rd party specialty services
- Worked directly with military bases, operations, dispatch and warehouse managers
- Entered all orders into the data base populating order numbers and placing moves on the books for dispatch while notating all developments/transactions.
Coordinator
Suddath Relocation
01.2012 - 09.2024
- Managed a team which coordinated moves and provided customer service for 17 locations
- Successfully managed relationships with customers/members and agents
- Consistently communicated full details of the move process to customers, members and agents having daily contact each day of the move to ensure their relocation was going smoothly
- Collected and processed credit card payments, provided claim forms and instructions, where appropriate and scheduled 3rd party specialty services
- Worked directly with military bases, operations, dispatch and warehouse managers
- Entered all orders into the data base populating order numbers and placing moves on the books for dispatch while notating all developments/transactions.
Move Coordinator
Suddath United Relocation Sys
01.2011 - 01.2012
- Managed all residential move logistics for individuals and families both local & intrastate
- Led communications with drivers, providing all move details and paperwork to ensure onsite needs were appropriately handled for customers
- Registered orders and uploaded critical customer documents into the database in a timely and efficient manner, populating all dates, special instructions and registration numbers
- Assisted with any and all customer questions and concerns.
Front Desk/Admin
First Choice Property Management Group
01.2010 - 01.2011
- Assisted and supported the daily operations of the property management team performing administrative duties to include but not limited to: Answering the phone, directing the calls to the proper extension/property manager, taking handwritten messages when required and/or transferred to voice mail
- Retrieved the mail distributing to the proper individuals, desks or mailboxes
- Announced guests and prepared meeting rooms for presentations
- Assembled board meeting and special event newsletters and flyers
- Sent violation notices via certified mail, estoppel certificate requests, residence and HOA documents as necessary
- Also provided routine administrative office functions such as faxing, scanning, typing letters/documents, etc.
Sales Representative
Southeastern Telecommunications Services
01.2009 - 01.2010
- Developed customized techniques to effectively sell and cross-sell telecommunications services to new and existing clients
- Submitted purchase recommendations to CEO’s & CFO’s based on client feedback and sales trends
- Secured new business through successful networking and cold calling.
Sales Representative
Teleco South Florida
04.1996 - 01.2009
- Generated new client leads, helping craft sales pitches for businesses in need of telecommunications system solutions
- Led new business pitches and presentations, gathering client needs upfront and connecting them with optimal design, implementation and maintenance services
- Identified opportunities to enhance existing client solutions with additional capabilities, such as through voice, video, data and surveillance
- I was promoted to Sales Representative from Receptionist within one year.
Education
GED -
Sachem High School North
Lake Ronkonkoma, NYSkills
- Microsoft Office (Outlook, Word)
- Movers Suite
- Blue Zone
- Mainframe/HOD (Host on Demand)
- Quotes to Go
- Citrix
- Typing
- Customer Focus
- Performance Improvement
- Communication
- Customer Service
Timeline
Team Lead Manager/Coordinator
Daryl Flood Relocation & Logistics / Suddath
01.2012 - 09.2024
Coordinator
Suddath Relocation
01.2012 - 09.2024
Move Coordinator
Suddath United Relocation Sys
01.2011 - 01.2012
Front Desk/Admin
First Choice Property Management Group
01.2010 - 01.2011
Sales Representative
Southeastern Telecommunications Services
01.2009 - 01.2010
Sales Representative
Teleco South Florida
04.1996 - 01.2009
GED -
Sachem High School North
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