Lorraine Renfro
Fillmore,CA
Summary
Results-driven Senior Analyst at Frontier Communications with expertise in data analysis and client management. Successfully enhanced operational effectiveness through key performance indicators and mentoring junior analysts. Proven track record in optimizing project management and improving client satisfaction, demonstrating strong attention to detail and effective communication skills.
Overview
26
26
years of professional experience
Work History
Senior Analyst
Frontier Communications
08.1997 - 06.2023
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased operational effectiveness.
- Mentored junior analysts, fostering professional development while enhancing overall team performance.
- Improved company efficiency with the development of key performance indicators and tracking metrics.
- Optimized project management, resulting in timely deliverables and improved client satisfaction rates.
- Identified, isolated, reported and tracked defects in defect tracking system.
- Enhanced website functionality by conducting thorough testing and identifying errors.
- Contributed to successful project completion by providing timely status reports on bug resolution progress.
Education
Bachelor Of Information Systems - Information Technology
Cal Lutheran University
Thousand Oaks, CA06.2007
Skills
- Client management
- Client relationship management
- Data analysis
- Performance monitoring
- Advanced Excel
- Report preparation
- Tech-Savvy
- Issue identification
- System analysis
- Data research and validation
- Regulatory compliance
- Information gathering
- Continuous improvement
- Attention to detail
- Verbal and written communication
- Decision-making
Timeline
Senior Analyst
Frontier Communications
08.1997 - 06.2023
Bachelor Of Information Systems - Information Technology
Cal Lutheran University
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