Summary
Overview
Work History
Education
Skills
Languages
Timeline
Work Availability
Quote
Interests
Work Preference
Software
BusinessAnalyst

Lorraine Reyes

Montebello,CA

Summary

Proven professional with extensive experience in administrative support and records management, notably at Beverly Hospital. Demonstrated expertise in organizing patient appointments and ensuring accurate documentation, complemented by a strong ability to maintain confidentiality and provide exceptional customer service. Skilled in office management and teamwork, consistently achieving operational excellence.

Overview

27
27
years of professional experience

Work History

Cash Office Associate/Retail Customer Sales Associate

Ross Stores
Montebello, CA
11.2023 - Current
  • Prepared bank deposits, verifying amounts and ensuring timely deposits.
  • Balanced cash drawers and prepared financial reports to reflect daily sales.
  • Processed and organized shipments, restocking merchandise on the sales floor promptly.
  • Identified suspicious activities or irregularities and reported to management immediately.

Emergency Room Registration Clerk

Beverly Hospital
Montebello, CA
01.2016 - 02.2019
  • Greeted patients and visitors, determined the purpose of the visit, and directed them to the appropriate staff.
  • Gather accurate demographic information and insurance from patients to register patients.
  • Completed relevant insurance and other claim forms.
  • Collaborated with multi-disciplinary staff to improve overall patient care and response times.
  • Facilitated communication between clients, family members, and healthcare providers to ensure seamless service delivery.
  • Obtain the signature of all legal documents and financial forms.
  • Adhere to stringent HIPAA (Health Insurance Portability and Accountability Act) laws at all times.
  • Provided exemplary customer service at all times, and maintained a professional working environment at all times.

Medical Administrative Secretary

University of Southern California, USC
Los Angeles, CA
06.1998 - 02.2013
  • Organized and coordinated patient appointments, surgeries, and medical consultations.
  • Verified insurance eligibility prior to services rendered.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Provided administrative support to medical staff, including data entry and document preparation.
  • Answered phone calls to provide assistance, information, and medical personnel access.
  • Routed laboratory or diagnostic results to appropriate staff.
  • Provided administrative support to physicians and staff members within the practice.
  • Conducted follow-up calls to patients for appointment reminders and care instructions.
  • Created and maintained charts for completeness prior to physician review.
  • Maintained patient confidentiality according to HIPAA guidelines at all times.
  • Updated patient contact information regularly in EMR systems.
  • Monitored office supplies inventory and placed orders when necessary.
  • Managed physician calendar, scheduling patient appointments and procedures.
  • Facilitated communication between patients and healthcare providers to improve care coordination.
  • Create and maintain updated physical therapy referral resources.
  • Create and maintain a waitlist for specialized testing and new patient consultations.
  • Organize and coordinate physicians' specialty legal reviews, send invoices, and follow up calls as needed until payment is received.

Education

High School Diploma -

Mark Keppel High School
Alhambra, CA
06-1983

Some College (No Degree) - Hazardous Waste Management

Rio Hondo Community College
Whittier, CA

Skills

  • Safe balancing
  • Bank deposit preparation
  • Administrative support
  • Records management
  • Opening and closing procedures
  • Organizational Coordination
  • Paperwork coordination
  • Teamwork orientation
  • Office equipment usage
  • Office management

Languages

English
Native/ Bilingual
Spanish
Professional

Timeline

Cash Office Associate/Retail Customer Sales Associate

Ross Stores
11.2023 - Current

Emergency Room Registration Clerk

Beverly Hospital
01.2016 - 02.2019

Medical Administrative Secretary

University of Southern California, USC
06.1998 - 02.2013

High School Diploma -

Mark Keppel High School

Some College (No Degree) - Hazardous Waste Management

Rio Hondo Community College

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Innovation distinguishes between a leader and a follower
Steve Jobs

Interests

Travel, Cooking and Music

Work Preference

Work Type

Full Time

Work Location

HybridRemoteOn-Site

Important To Me

Work-life balanceCompany CultureHealthcare benefits401k matchPaid sick leavePaid time off

Software

Microsoft Office Suite (Word, Excel, PowerPoint),EMT, Cerner

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Lorraine Reyes