Lorraine Richards

• Provide excellent member experience by providing great service
• Communicate with members via inbound/outbound phone calls, and secure messaging
• Assist in coordination of care across a variety of settings (outpatient, ER, home care) while maintaining strict confidentiality and the highest level of professionalism
• Answer members questions and resolve issues related to topics such as claims and billing

● Document member’s comments and concerns

• Enhanced customer satisfaction by efficiently resolving provider inquiries and co
• Streamlined operations by managing a high volume of incoming calls for medical providers seeking information or assistance.
• Enhanced customer satisfaction by efficiently resolving provider inquiries and concerns.
• Educated providers on billing procedures, coding guidelines, and reimbursement policies for optimal claim submissions.
• Enhanced provider engagement with introduction of user-friendly online portal.
• Elevated client satisfaction levels through proactive communication of claim status updates and prompt follow-ups on inquiries.
• Evaluated provider contracts for accuracy and completeness before submission to final approval process.

• Open and close store
• Assists Human Resource Supervisor with training new hires on company policies and procedures
• Provided assistance to Customers by giving a memorable Customer Experience
• Performed Cash Room functions that consists of making daily deposits, counting money from previous day’s business and reconciling funds in safe
• Processed online orders by picking and packing items to ship from store to customers

• Performed all Human Resources functions including hiring, training and recruiting
• Ensure all associates are current with all company training and new initiatives
• Maintained personnel records for 349-400 employees
• Demonstrated and communicated knowledge of Company, Legal, regulatory HR policies and procedures, as well as local, State and Federal Laws
• Maintained payroll and benefits for employees in two locations.
• Lead and promoted the adoption of new technological and digital resources by ensuring all employees were trained and equipped with the tools to perform their jobs efficiently
• Motivated employees through special events, incentive programs and constructive feedback.
• Directed job fairs to bring in local talent for long term and seasonal positions.
• Responsible for weekly scheduling all associates by department
• Ensuring that hours were in line with company assigned budget

• Oversaw the recruitment, interviewing and onboarding of all new employees
• Accurately entered and reconciled weekly timesheets for 89-105 team members through PeopleSoft, ensuring each associate was correctly paid for time worked
• Resolved employment-related disputes through proactive communication
• Handled understaffing, disputes, terminating employees and administering disciplinary procedures
• Assisted manager on duty by answering phones, responding to customer inquires, and provided adequate solutions
• Protected payroll operations and maintained employee confidence by keeping information private
• Maintained a daily cash flow log and reconciled transactions from previous day's business
• Created and executed daily bank deposits
• Investigated and solved account issues to maintain accurate cash amount in safe per company guidelines
• Answered and directed telephone calls to the appropriate personnel
• Performed opening and closing duties.
• Developed succession plans and promotion paths for staff.

• Monitored inventory levels and kept adequate stock in product displays on sales floor.
• Anticipated and planned for department seasonal needs.
• Communicated with vendors to answer questions, order samples and resolve issues.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Provided training and support to new associates to help provide high-quality customer service.
• Maintained up-to-date knowledge of product and service changes.