Lorraine Robinson
Cary,NC
Summary
Experience with remote working. Dedicated and hard working. I am able to work independently or in a group setting.
Overview
18
18
years of professional experience
Work History
Customer Service Agent
Continuum (Aetna)
04.2019 - 02.2023
- Processes Billing premiums for members
- Assist members with past and previous medical, vision, and dental claims
- Provide members with plan benefits
- Provide members with providers which work with their plans
- Connect members with other departments for helpful resources
- Assist providers and members with completing appeals
Customer Service Agent
Adecco (Aetna)
09.2018 - 04.2019
- Processes Medical Billing for Aetna members
- Assist members with past and previous medical, vision and dental claims
- Provide members with their medical benefits
- Handle calls to provide members with providers which work with their plans
- Connect members with helpful agencies
Customer Service Associate/Sales Floor Associate/Cashier
Wal-Mart
12.2015 - 09.2018
- Accurately and efficiently process all monetary transactions
- Supervise sales associates as needed directing daily operations
- Provide positive, upbeat customer service ensuring satisfaction in fast paced setting
- Resolve customer issues and concerns in professional manner
- Respectfully handle multiple calls remaining calm under pressure
Facilities Operations Technician
NC State University
01.2005 - 10.2013
- Processes Billing premiums for members
- Assist members with past and previous medical, vision, and dental claims
- Provide members with plan benefits
- Provide members with providers which work with their plans
- Connect members with other departments for helpful resources
- Assist providers and members with completing appeals
Education
Associates - Applied Science, Medical Office Administration
Wake Technical Community College
Raleigh, NC12.2017
Diploma - Medical Office Administration: Medical Billing and Coding
Wake Technical Community College
Raleigh, NC12.2017
Certificate - Medical Office Administration: Medical Office Specialist
Wake Technical Community College
Raleigh, NC05.2017
Skills
- Microsoft Office Suite
- Retail Management
- Billing and Coding
- Records Keeping
- Data Entry
- Team Trainer
- Familiarity with HIPPA
- Payment Processing
- Customer Service
- Team Player
- Communication
- Attention to Detail
- Strong Organizational Skills
- Time Management
Medicalofficequalifications
- Microsoft Office Suite
- Retail Management
- Billing and Coding
- Records Keeping
- Data Entry
- Team Trainer
- Familiarity with HIPPA
- Payment Processing
Coursework
- Medical Office Terms
- Medical Insurance and Billing
- Office Computations
- Records Management
- Spreadsheet & Word Processing
- Text Entry and Formatting
- Office Software Application
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursPersonal development programsHealthcare benefitsPaid time offWork from home optionTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCompany CultureTimeline
Customer Service Agent
Continuum (Aetna)
04.2019 - 02.2023
Customer Service Agent
Adecco (Aetna)
09.2018 - 04.2019
Customer Service Associate/Sales Floor Associate/Cashier
Wal-Mart
12.2015 - 09.2018
Facilities Operations Technician
NC State University
01.2005 - 10.2013
Associates - Applied Science, Medical Office Administration
Wake Technical Community College
Diploma - Medical Office Administration: Medical Billing and Coding
Wake Technical Community College
Certificate - Medical Office Administration: Medical Office Specialist
Wake Technical Community College
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