Lorraine Rosado
Columbia,SC
Summary
At Bjs, I spearheaded a team to enhance customer satisfaction, efficiently managing reservations and seating, which significantly improved service speed during peak times. Exceptional communication and team management skills led to a noticeable increase in guest service quality, showcasing ability to thrive in high-volume dining environments. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Overview
1
1
year of professional experience
Work History
Lead Host
Bjs
05.2023 - Current
- Enhanced customer satisfaction by efficiently managing reservations and seating arrangements.
- Resolved customer complaints promptly, maintaining a high level of customer satisfaction.
- Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming staff members.
- Ensured compliance with health department regulations by overseeing cleanliness standards at the host station and entrance area.
- Streamlined communication between kitchen and wait staff for improved service efficiency.
- Assisted servers with food delivery when needed to improve overall service speed during busy times.
- Provided exceptional guest service through attentive listening and prompt responses to inquiries or concerns.
- Managed large group bookings, coordinating logistics to ensure seamless experiences for guests. Multiple larger parties of 15 to 40.
- Organized waiting lists during peak hours by using effective prioritization techniques which led to reduced guest wait times.
- Handled high-pressure situations calmly and professionally while maintaining composure under stress.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Backed up servers by checking on tables and retrieving items for guests. As well as taking initial drink orders and offering items like appetizers.
- Cross-trained to handle different restaurant roles, kitchen and to-go station as well as running food and bussing tables.
Skills
- Exceptional communication
- Team Management
- Task Delegation
- Payment Processing
- Upselling strategies
- Reservation coordination
- Customer Service
- Cleaning and sanitation
- Phone Etiquette
- Guest complaint resolution
- Food Running
- Service prioritization
- High-volume dining
- Beverage Preparation
- Server Support
- Front-of-house display creation
- Team Player
- Warm and Friendly
Hobbies
On my down time I enjoy trying to sharpen my skills with free online courses. I love to also game. My top two games are call of duty and destiny.
Additional Information
I also spent time marketing as well as ubering and shipt shopping. I also started being a care taker at 13 and I took care of my grandfather for 14 years. I was basically his nurse and provided round the clock care. Bathing, cooking, doctor visits. He has skin cancer among other issues later. I had to have plenty of patience. And I did it with undr and love.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Lead Host
Bjs
05.2023 - Current