Lorraine Salmon
Office Admin/Compliance Reviewer
Three Forks,MT
Summary
Accomplished Office & Database Management/Compliance and Real Estate looking to apply strong ability to meet deadlines, independent thinker, with exceptional organizational skills, with great attention to detail. Prepare and and draft contractual documents and agreements. Excellent customer service skills internal and external. Legal document and report generation. Excellent correspondence skills. Two years of client-focused service, project management and business-generating. Proficient at cultivating and retaining key client relationships and business partnerships. Developing and maintaining client filing systems both electronically and paper copies, Excellent at coordinating meetings and scheduling. Independently and effectively manage multiple projects with deadlines. Flexible, adaptable, team-oriented, and excited to learn new skills. Adept at quickly learning and mastering business systems, protocols, and software. Developing solutions, and initiating corrective actions.
Software Applications: MS and MS Office, including Word, Excel, Access, Visual FoxPro, PowerPoint, Publisher, and Picture Manager; MLS real estate listing service and document generation, SAP Enterprise Support Program, Material Safety Data Sheet (MSDS Online), Automated Clearing House (ACH) Processing Software, Intuit QuickBooks Pro, and MS Money Manager, multiple social media platforms.
Overview
20
20
years of professional experience
Work History
Compliance Reviewer
Montana State Dept. of Commerce
Helena, MT
10.2021 - 09.2023
- Full time Remote Worker
- Review applications for accuracy and compliance
- Determined if applicants were eligible and approved up to 10 applications per day
- Contacted clients for additional information via phone or email
- Answer over 20 calls per day
- Assisted more then 15 clients per day with online applications
- Work remotely via teams, email and phone
- Documented all phone calls received
- Transferred documents from emails to application
- Entered data for multiple applications daily
- Effectively created accounts and link between lessor and lessees
- Managed competing deadlines with efficiency
- Played instrumental role in developing consistent work flow, working with resourceful team to elevate policies and procedures
- Managed competing deadlines with efficiency.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Played instrumental role in creative planning and review sessions, working with resourceful team to review policies and procedures for content consistency
Quality Assurance Analyst
QA Systems Tech, HomeCare Montana
Belgrade, MT
05.2016 - 04.2021
- Check paperwork for accuracy and compliance
- Run monthly reports
- Performed daily database management
- Complete new client referrals and forward to outer offices
- Established new clients and entered into database
- Upload documents into client accounts
- Answer multiple phone line system and transferred to appropriate department or offices
- Review Monthly Audits for utilization
- Upload and enter data from annual authorizations from the State and VA
- Updated and maintained multi media advertising
- Skilled at working independently and collaboratively in a team environment
- Self-motivated, with a strong sense of personal responsibility
- Proven ability to learn quickly and adapt to new situations
- Worked well in a team setting, providing support and guidance
- Managed time efficiently in order to complete all tasks within deadlines
- Demonstrated respect, friendliness and willingness to help wherever needed
- Excellent communication skills, both verbal and written
- Passionate about learning and committed to continual improvement
- Organized and detail-oriented with a strong work ethic
- Paid attention to detail while completing assignments
- Developed and maintained courteous and effective working relationships
- Identified issues, analyzed information and provided solutions to problems
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Cultivated interpersonal skills by building positive relationships with others
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Adaptable and proficient in learning new concepts quickly and efficiently
- Strengthened communication skills through regular interactions with others
- Organized and maintained work environment to allow for maximum productivity.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Fixed identified issues to improve workflows.
- Fixed identified issues to increase productivity and boost workflows.
- Adhered to standardized software quality assurance best practices, policies and processes.
- Created and achieved product quality objectives and met product specifications.
- Wrote and maintained detailed internal documentation on developed systems.
- Mentored and coached team members on QA topics and strategies.
Office Administrator
Holcim, Inc
Three Forks, MT
01.2006 - 01.2010
- Maintained databases, including MSDS and SOS reports
- Updated reviewed and notarized annual leases and other legal documents
- Assisted managers and supervisors with daily departmental reports
- Established positive internal and external customer rapport
- Maintained office supplies, equipment, and furniture while operating within budget
- Organized vendor files, distributed mail; maintained and operated mailing equipment, and maintained all phone directories
- Prepared and mailed contracts for clients
- Settle customer disputes or complaints
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive
- Created and organized vendor files
- Distribute mail/ maintain and operate mailing equipment
- Assist all managers and supervisors with various projects
- Schedule meetings and make travel arrangements
- Assist managers/supervisors with expense reports and assisted with maintaining department budgets
- Recorded and transcribed weekly meetings
- Created presentations
- Created and printed monthly newsletter
- Edited documents to improve accuracy of language, flow, and readability.
McKenna Realty Office Manager
McKenna Realty
Bozeman, MT
01.2004 - 01.2006
- Transferred and coordinated information between attorneys, title companies, bank managers, clients, and other real estate agents
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Drafted contractual agreements for clients
- Created, maintained and updated filing systems for paper and electronic documents
- Researched and obtained information on client properties from various resources primarily for commercial real estate
- Prepared and printed all documents to assist with closings
- Maintained multiple listing services with all current listings daily.
- Created, maintained and updated filing systems for paper and electronic documents.
- Developed information packages for distribution of listed properties
- Updated and developed print and web advertising
- Managed and maintained office supplies
- Developed and maintained successful relationships with clients, vendors, suppliers and contractors
- Managed office operations while scheduling appointments for real estate agents and brokers
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance
- Wrote office procedure manual
- Coordinated special projects and managed schedules
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions
- Answered all phone calls with customer questions and established new clients
Education
Associate degree - office administration and data entry operations
Southwest Wisconsin Technical College
Fennimore, WI12.1995
Skills
- Listing/Lease Preparation
- Contract Negotiation
- Legal Document Preparation
- Agent and Seller Communications
- Real Estate laws and regulatory compliance
- Property tours and inspections
- Lender relations
- MLS expert
- Works well independently
- CMA software knowledge
- Sales closing
- Marketing and promotions
- Contracting
- Strong organizational skills
- Microsoft Office
- Dependability and Cooperation
- Editing and Rewriting
- Advertising Concepts
- Media Production
- Consult with Clients
- Adaptability and Flexibility
- Research Markets
- Project Collaboration
- Project Proposals
- Excellent Interpersonal Communication
- Quality Assessments
- Precision and Accuracy
- Deadline Attainment
- Email Communication
- Business Administration
- Records Management
- Inventory Auditing
- Expense Reporting
- Correspondence Management
- Travel Coordination
- Office Management
- Process Optimization
- Task Prioritization
- Project Estimation and Bidding
- Accounts Payable and Receivable
- Client Relationship Management
- Supervising Investigations
- Customer Service Management
- Technical Support
- Research and Analysis
- Database Maintenance
- Compliance Requirements
- Data Analysis and Modeling
- Write Reports
- Handling Complaints
- Equipment Orientations
- PowerPoint Presentations
- Printing Materials
Artist
I enjoy doing oil paintings of all kinds pets, animals, scenery, people, and trucks.
Timeline
Compliance Reviewer
Montana State Dept. of Commerce
10.2021 - 09.2023
Quality Assurance Analyst
QA Systems Tech, HomeCare Montana
05.2016 - 04.2021
Office Administrator
Holcim, Inc
01.2006 - 01.2010
McKenna Realty Office Manager
McKenna Realty
01.2004 - 01.2006
Associate degree - office administration and data entry operations
Southwest Wisconsin Technical College
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