Lorraine Sanders
Midway,GA
Summary
Qualified [Desired Position] with solid background in resolving customer inquiries and concerns efficiently. Successfully navigated complex issues to ensure customer satisfaction and retention. Demonstrated effective communication and problem-solving skills in fast-paced environments.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Tier 2 Customer Service Representative
Paul R Smith Army Education Center
02.2005 - 06.2008
- Resolved customer inquiries and issues, ensuring satisfaction through effective communication.
- Escalated complex problems to appropriate teams, facilitating timely resolutions.
- Assisted in training new representatives on best practices and company policies.
- Utilized CRM software to track customer interactions and maintain accurate records.
- Identified recurring issues, recommending solutions to enhance customer experience.
- Improved customer satisfaction by actively listening to concerns and providing prompt resolutions.
- Handled sensitive information securely and discreetly, ensuring compliance with data protection regulations at all times.
- Provided comprehensive product knowledge to address customer questions confidently and accurately.
- Diagnosed and troubleshot hardware, software and network issues.
Collection Customer Service Representative
Gulf State Credit
12.2000 - 01.2003
- Assisted customers with account inquiries and payment arrangements.
- Managed incoming calls to resolve billing issues efficiently.
- Documented customer interactions accurately in database systems.
- Collaborated with team members to enhance customer service strategies.
- Educated customers on payment options and account management tools.
- Followed up with customers to ensure satisfaction and compliance.
- Maintained up-to-date knowledge of collection policies and regulations.
Education
Bachelor of Science - Computer Information Systems
Cameron University
Lawton, OK05-1996
Associate of Applied Science - Data Processing
Cameron University
Lawton, OK05-1996
Skills
- Data entry proficiency
- Typing speed
- Salesforce proficiency
- Customer service
- Active listening
- Decision-making
- Data entry
- Desktop support
- Issue troubleshooting
- User support
- Email etiquette
Timeline
Tier 2 Customer Service Representative
Paul R Smith Army Education Center
02.2005 - 06.2008
Collection Customer Service Representative
Gulf State Credit
12.2000 - 01.2003
Bachelor of Science - Computer Information Systems
Cameron University
Associate of Applied Science - Data Processing
Cameron University
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