Lorraine Sembler
Myrtle Beach,SC
Summary
Resourceful Project, Program and resource leader, with vast experience in launching and directing cross-functional teams in the delivery of strategic business solutions across Financial Institutions, FinTech, and Healthcare industries. Extensive experience in agile software development leadership, SNAP (Supplemental Nutrition Assistance Program) system implementations, Medicaid system implementations, cyber security implementations, audit/compliance management, new product rollouts, system integrations, product migrations, business process re-engineering, data center closure management, Treasury & Cash Management etc.
30+ years’ experience as a program, resource, and executive level client-facing leader. Results driven, team focused, hands on and hard working manager, who takes ownership of the overall success of programs, working collaboratively, pragmatically, and globally.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Director, Project Management – Payments
Conduent
Remote
03.2022 - Current
- Manage state-facing project management team and lead state-facing projects of my own.
- Established a PMO structure to support the large-scale state implementations of SNAP (Supplemental Nutrition Assistance Program), WIC (Women, Infants, & Children), and EMV (Europay, Mastercard, & Visa) program solutions.
Director, Project Management - Government Healthcare Solutions
Conduent
Remote
09.2021 - 03.2022
- Implemented Conduent Enterprise Project Management Office (EPMO) standards within the Government Healthcare PMO division.
- Guided and trained all Project and Program Managers in the adoption of new tools, documentation, and procedures.
- Successfully directed the implementation of Medicaid software solutions for the New Mexico and Washington State Health Care Administrations.
- The programs necessitated coordination with various third parties, the rollout and training of the Money Network Card to all state Medicaid recipients, data migration, communication, and a detailed change management process.
- Interfaced with senior government leaders (including the Director of Human Services Department (HSD)) and delivered all state requirements as planned
- Developed and rolled-out standard project reporting, Steering Committee cadence and Change Management Board
- Guided the team to advance to the next level within the organization.
Director, Program Management – Digital Payment Solutions
Fiserv
Alpharetta, GA
04.2018 - 09.2021
- Managed the cybersecurity program for the Payments Division in collaboration with the CIO and the Enterprise Cyber Security team.Led 12 strategic cyber security projects, including the implementation of Web Application Firewall (WAF), Voltage Encryption, Cipher upgrades, pen test vulnerability remediation, etc
- Audit and Compliance: Directed working teams to close internal and external audit findings
- Provided executive-level reporting
- Data Center Closure: Successfully directed the migration of all applications from legacy data center to new location and closed facility
- New Markets: Acted as both Project Manager and Scrum Master for an Agile program focused on emerging technology products
- Led all ceremonies, deployments, created workflow management processes, managed backlog and utilized Jira enterprise agile lifecycle management tool
- PMO Leader: Managed all resources, developed, and ensured compliance with all PMO standards.
Director, Program Management - Biller Solutions
Fiserv
Alpharetta, GA
10.2014 - 03.2018
- Agile Transformation: Partnered with Biller Solutions Executive Engineer, to lead the Agile Transformation effort
- Organized and facilitated Agile training classes, rolled out Jira to the entire organization and led daily scrum meetings, until the teams were independent
- Platform Upgrade: Successfully led effort to upgrade 1,000 clients from legacy platforms to latest technology
- Hired and directed 100+ project managers and technical resources
- Created processes, client-facing documents, project plan & client kick-off decks
- Continuous Improvement: Project managed 11 tracks of work, to reduce product outages and incidents and improve overall product performance
- Provided executive and enterprise level reporting
- Data Center Closure Program: Managed closure of six data centers
- Directed five project managers, with 20+ projects, led daily stand-up and weekly leadership readouts
- Escalated roadblocks, coordinated across 3 products and over 100 resources
- Biller Advantage Program: Directed integration of payment platform of acquired company, into the Fiserv infrastructure
- Led migration of 40+ legacy clients to new platform
- Key member of leadership team who rolled-out agile framework to Biller Solutions.
Program Lead
Fiserv International
London, United Kingdom
03.2013 - 09.2014
- Led program to build a 'bank-in-a-box' solution to drive business, after UK credit union reforms were rolled-out
- Part of senior leadership team, focused on designing, developing and rolling out product quickly, to capitalize on the opportunity.
Director Solution Delivery, Transaction Banking
Standard Chartered Bank
London, United Kingdom
02.2012 - 02.2013
- Led project management team which implemented global cash management solutions for Corporate and Financial Institutions throughout Asia, Middle East & Africa
- Implemented project management methodologies and participated in the sales process.
Program Manager
Fiserv
Norcross, GA
01.2009 - 01.2012
- CashEdge Acquisition: After Fiserv acquired CashEdge in 2012, I spearheaded a program to integrate all products into the infrastructure. This involved transitioning over 2,000 financial institutions and more than 1 million subscribers from the legacy platform to the new unified platform. The project extended over a year, involving more than 600 personnel who logged in excess of 100,000 project hours across both companies.
- NextGen: Directed the re-architecture of the payment system for Fiserv's premier product, aiming to remove service layers and resolve technical debt. This was accomplished by leading five project managers and a team of over 100 professionals in a 14-month project, working with multiple cross-functional teams.
Business Project Manager – Treasury and Payments
SunTrust (Truist)
Atlanta, GA
03.2007 - 03.2008
- Led discovery, contract negotiations, design, development, testing, roll-out and post-implementation troubleshooting of the third-party workflow and database management system
- Primary interface to vendor, to ensure project was on track and that all customized functionality was delivered
- Created Web Based training module, classroom content and led 5-hour training sessions to over 175 resources.
SVP, Treasury and Payment Solutions
HSBC Bank
New York, N.Y.
11.2004 - 09.2006
- Directed U.S. PMO and technical support staff who implemented and supported the roll-out of complex multi-million-dollar Treasury and Payments products and services to large and middle-market companies throughout the U.S
- Managed most complex and high-profile global implementations, involved in sales process and creation of RFP's
- Led the design and roll-out of workflow management system, to track/analyze volumes, revenues, cycle times, issues, and risks.
Vice President, Treasury and Payment Solutions
Deutsche Bank
New York, N.Y.
10.2001 - 10.2004
Vice President, Great Plains Software Implementation
CriticalEdge Group
New Haven, CT
11.2000 - 10.2001
Vice President, North American Implementations
ABN AMRO Bank
New York, N.Y.
01.1997 - 11.2000
Vice President, Treasury and Cash Management
Citibank, N.A. (Citi)
New York, N.Y.
05.1985 - 01.1997
Education
Bachelor of Science - Business Economics
State University of New York College at Oneonta
Skills
- PMP & CMS Certified
- Team Leader/PMO leader
- Transformation and Re-engineering
Personal Information
Title: PMP, CSM
Hobbies and Interests
- Travelling
- Dog rescue
- Golf
- Sailing
Affiliations
Traveling, dog rescue, golf, and sailing
Certification
- PMP
- CSM
Timeline
Director, Project Management – Payments
Conduent
03.2022 - Current
Director, Project Management - Government Healthcare Solutions
Conduent
09.2021 - 03.2022
Director, Program Management – Digital Payment Solutions
Fiserv
04.2018 - 09.2021
Director, Program Management - Biller Solutions
Fiserv
10.2014 - 03.2018
Program Lead
Fiserv International
03.2013 - 09.2014
Director Solution Delivery, Transaction Banking
Standard Chartered Bank
02.2012 - 02.2013
Program Manager
Fiserv
01.2009 - 01.2012
Business Project Manager – Treasury and Payments
SunTrust (Truist)
03.2007 - 03.2008
SVP, Treasury and Payment Solutions
HSBC Bank
11.2004 - 09.2006
Vice President, Treasury and Payment Solutions
Deutsche Bank
10.2001 - 10.2004
Vice President, Great Plains Software Implementation
CriticalEdge Group
11.2000 - 10.2001
Vice President, North American Implementations
ABN AMRO Bank
01.1997 - 11.2000
Vice President, Treasury and Cash Management
Citibank, N.A. (Citi)
05.1985 - 01.1997
Bachelor of Science - Business Economics
State University of New York College at Oneonta