LORRAINE SILVA
BAKERSFIELD,CA
Summary
Result-driven professional with vast experience in front-end supervision. Possess leadership skills, capable of effectively managing team members and ensuring operational efficiency.
Demonstrated proficiency in managing customer complaints, maintaining company standards, and elevating the customer service experience. Established history of enhancing workflow processes and resolving technical problems to ensure seamless operations. Resourceful Front End Supervisor known for high productivity and efficient task completion's possess specialized skills in customer service management, team leadership, and operational efficiency. I excel in communication, problem-solving, and adaptability, which ensures smooth front-end operations and positive customer experiences.
Overview
12
12
years of professional experience
Work History
Adult Caregiver
Private Client
Bakersfield, CA
06.2023 - Current
- Provided personal care and support to adults with physical disabilities in a residential setting.
- Assisted clients with daily living skills including grooming, bathing, dressing, meal preparation and feeding.
- Transported clients to medical appointments or other destinations when needed.
- Worked closely with nurses and doctors to ensure proper medical treatment was being provided to patients.
- Performed light housekeeping duties such as laundry, cleaning rooms, changing bed linens.
Medical Leave
Medical Leave of Absence
Bakersfield, CA
10.2021 - 04.2023
- had scattered cataracts in both eyes and could not see in light
- underwent many scheduled appointments to keep cataracts from worsening
- scheduled surgery for one at a time
- follow up appointments for scheduling second surgery
- second surgery performed
- follow up appointments to ensure both procedures were successful
Adult Care Provider
Private Client
Bakersfield, CA
11.2020 - 10.2021
- Assisted adults with daily activities such as bathing, dressing, and grooming.
- Provided companionship to elderly patients by engaging in conversation.
- Supported bathing, dressing and personal care needs.
- Improved patient outlook and daily living through compassionate care.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Helped clients get in and out of beds and wheelchairs.
Front End Supervisor
Dds clothing
Delano, CA
12.2017 - 08.2018
- Developed and implemented strategic plans for front end operations to ensure customer satisfaction.
- Monitored cash register transactions to ensure accuracy and compliance with company policies.
- Resolved customer complaints in a professional manner.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Directed and supervised staff performance.
- Used Point of Sale register system to complete transactions.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Received shipments, signed off on packages and documented incoming items in computer system.
- Provided leadership and direction to motivate department associates.
- Managed cash register operations using POS system and processed sales and returns.
- Operated register handled cash and processed credit card transactions.
- Recognized security risks to properly handle situations.
Department Manager
Fallas Paredes
Bakersfield, CA
07.2012 - 12.2017
- Coached and trained new staff members, providing guidance on department policies and procedures.
- Lead and manage a team of 5 employees in the Department, ensuring that all tasks are completed efficiently and on time.
- Ensured compliance with all safety regulations in the workplace.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with client
- Cash handling for cashiers' drawers, including pickups, balanced cash registers, and store safe, and prepare store bank deposits.
- Monitored daily sales
- Worked closely with sales associates to complete tasks.
- Performed opening and closing duties as part of management team and handled cash management.
- Managed daily operations
- Supervised, trained, and developed team members, enhancing their performance and professional growth.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality, and conformance.
- Maintained cleanliness standards throughout the store by delegating tasks to staff members.
- Handled customer service issues, ensuring customer satisfaction and loyalty.
Education
Medical Billing And Coding
Brookline College
Tuscon, Az10-2010
GED -
Arizona High School
10-2010
Early Childhood Education
Pima Community College
Tucson, AZSkills
- Social interaction
- Supply Restocking
- Sales Leadership
- Phone Etiquette
- Cash Register Operation
- Task Delegation
- Goals and performance
- Customer Service
- Fluent in Spanish
- Department reset
- Cash Handling
- Problem-Solving
- Customer Assistance
- Teamwork
- Flexible Schedule
Timeline
Adult Caregiver
Private Client
06.2023 - Current
Medical Leave
Medical Leave of Absence
10.2021 - 04.2023
Adult Care Provider
Private Client
11.2020 - 10.2021
Front End Supervisor
Dds clothing
12.2017 - 08.2018
Department Manager
Fallas Paredes
07.2012 - 12.2017
Medical Billing And Coding
Brookline College
GED -
Arizona High School
Early Childhood Education
Pima Community College
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