Lorraine Skipwith
Halethorpe,MD
Summary
Dynamic operations supervisor with a proven track record at L&M Cleaning Co, excelling in equipment management and coaching teams to enhance productivity. Adept at regulatory compliance and implementing safety procedures, I drive performance improvements and foster a culture of excellence, ensuring optimal operational efficiency and employee engagement.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Supervisor of Operations
L&M Cleaning Co
Baltimore, MD
01.2010 - 02.2015
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Computed balances, totals or commissions to support accounting team.
- Recommended solutions related to staffing issues and proposed procedural changes to managers.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Reviewed employees' work to check adherence to quality standards and proper procedures.
- Developed work schedules according to budgets and workloads, covering priority tasks.
- Guided employees in handling difficult or complex problems.
- Recruited, interviewed and selected employees to fill vacant roles.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Participated in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Researched and prepared reports required by management or governmental agencies.
Postal Worker
USPS
Linthicum Heights, MD
02.2005 - 09.2008
- Organized bulk mailings including sorting letters by zip codes and bundling them accordingly.
- Examined mail for correct postage and postmarking.
- Sorted and distributed incoming mail to designated areas.
- Utilized factors such as package shape and final destination to sort into correct bins for delivery.
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted.
- Operated mail processing equipment and manually sorted mail.
Security Supervisor
General Security Systems
Decatur, GA
05.1998 - 02.2005
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Developed strategies for mitigating risks associated with physical security elements such as locks, cameras, alarms.
- Responded quickly to emergency situations as they arise by deploying appropriate resources and personnel.
- Provided ongoing coaching, feedback, development opportunities, discipline when necessary to ensure employees are meeting expectations.
- Ensured security staff is properly trained and certified in accordance with company policies and local regulations.
- Investigated incidents, wrote detailed reports, and made recommendations for improvements in the security program.
- Maintained records of all incidents that occurred on site including lost and stolen items and unauthorized persons present.
- Analyzed employee behaviors and identified any suspicious activities or potential breaches in security protocols.
- Reviewed CCTV footage on a regular basis to detect any suspicious activity or violations of company policy.
- Monitored security operations to ensure compliance with established procedures and standards.
- Conducted regular patrols of the premises to identify potential threats or safety hazards.
- Created schedules for security personnel shift rotations and monitored staffing levels to ensure adequate coverage at all times.
- Reviewed incident reports submitted by subordinates for accuracy and completeness.
- Provided security team leadership and contributed to on-call duties.
- Supervised property entrances and exits and monitored employee safety.
- Led security team and contributed to on-call shifts.
- Managed security staff schedules for shifts, minimizing overtime costs.
- Monitored entire facility using CCTV while simultaneously performing dispatch duties.
- Ensured all security equipment was maintained and fully operational.
- Implemented new security protocols to prohibit trespassing and increase safety.
- Floated between security locations to check in with officers, assess security and make proactive adjustments based on changing conditions.
- Interviewed and hired security personnel with strong skill sets and expertise.
Education
High School Diploma -
Smart Horizons
Pompano Beach, FLSkills
- Equipment management
- Goal setting
- Regulatory compliance
- Inventory control
- Coaching and mentoring
- Safety procedures
Certification
- Career Office Manager
Affiliations
- Gardening
- Making homemade soap and lotion
References
References available upon request.
Timeline
Supervisor of Operations
L&M Cleaning Co
01.2010 - 02.2015
Postal Worker
USPS
02.2005 - 09.2008
Security Supervisor
General Security Systems
05.1998 - 02.2005
High School Diploma -
Smart Horizons
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