Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

LORRAINE SMITH

SUPERVISOR SHIFT OFFICER
Romeoville,IL
LORRAINE SMITH

Summary

Forward-thinking professional offering more than 10 years of experience working in fast-paced environments.

Performance-driven leasing management professional with an in-depth understanding of real estate and good people skills. Positive and upbeat team player with a relationship-focused style. Fluent in English and Spanish.

Energetic manager offering wealth of experience in property inspections and ensuring curbside appeal. Hardworking, educated and willing to go extra mile to complete any task.

Charming professional with a background meeting monthly leasing targets. A highly visible and driven Leasing Specialist promoting exemplary talents in facility inspection, application processing and building lasting relationships.

Dedicated Leasing Consultant capable of meeting all kinds of people and experienced in closing lease deals on multiple types of properties. Knowledgeable about customer service. Offering a successful career history comprising more than 10 years.

Organized Leasing Specialist known for easily connecting and engaging residents and new clientele. Smart professional with passion for profitable property management. Known for acting quickly in stressful situations and remaining solutions-oriented under pressure.

Profitable Leasing Director with 3 years of experience in handling tenant and rental issues. Adept at overseeing properties, showing properties to potential tenants and solving maintenance requests in a professional and timely manner. Capable of implementing effective marketing campaigns and enforcing all property safety regulations.

Energetic Leasing Specialist offering a wealth of experience in property tours and fair housing laws. Hardworking, educated and willing to go the extra mile to complete any task.

Friendly Leasing Specialist touting 5 years of meeting and greeting prospective residents and following up on leads. A knowledgeable resource offering a calm presence coupled with outstanding telephone and administrative skills. Promoting exemplary talents in delivering a high level of customer service and accurate property record keeping.

Versatile Leasing Manager able to handle office, tenant and staff leadership needs by utilizing strong multitasking, planning and problem-solving abilities. Ready to apply expertise gained during 5+ years of related experience to a new growth-oriented position with Prospect Equity.

Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.

Effective Assistant Property Manager offering excellent skills in customer service, telephone etiquette and issue response. Pursuing a similar position where focus and dedication are highly sought.

Enterprising Real Estate Broker with distinguished understanding of leasing and contracting. In-depth knowledge of MLS use and financial planning. Adept at giving accurate appraisals and closely monitoring housing markets.

Qualified General Manager with a highly goal-oriented nature and proficiency in meeting and exceeding established goals and objectives related to training, selling, education and client relations.

Real estate professional with expertise in sales, marketing, loan processing, appraisals and contracts.

Real Estate Agent accomplished in contractually representing clients in all manners of purchasing, selling and leasing residential real estate properties.

Results-oriented, strategic sales professional with 13 years in the Retail industry.

Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests. History includes leading teams, training new employees and administering security operations. Well-versed in report writing, document management and schedule maintenance. Focused and industrious manager with in-depth experience in technology settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

16
years of professional experience

Work History

Prospect Equity Group - Sell Your House Fast
Chicago, IL

Leasing Specialist
06.2017 - 06.2022

Job overview

  • Showed apartments to potential tenants and answered questions regarding community
  • Distributed and followed up on tenant renewal notices
  • Resolved conflicts between tenants in most effective manner
  • Developed and implemented resident activities and identified problem vacancies
  • Kept meticulous records of all correspondence between management and tenants
  • Created and submitted daily reports on leasing activities
  • Processed security deposit refunds
  • Experienced with new construction, luxury apartment buildings, condominiums and 55+ communities and units
  • Toured property with prospective tenants and provided wealth of information in regards to its key features
  • Invited prospects to fill out application upon completion of property tour
  • Created proposals, lease offers, and documents for incoming and current tenancies
  • Monitored performance of individual leasing agents and coached on successful strategies
  • Collected, completed and processed lease applications
  • Regularly inspected curb appeal of facilities to ensure that property was always in great shape
  • Followed-up with potential accounts and managed daily and weekly marketing and leasing reports
  • Answered phone calls and emails and responded to questions from prospects quickly and effectively
  • Conducted property tours with potential rental clients and answered all questions truthfully regarding facility
  • Drafted comprehensive marketing and leasing plans
  • Trained leasing professionals on regulatory requirements, company policies and office procedures
  • Kept accurate records of all resident and tenant correspondence
  • Set appointment times for individuals to tour facilities and see available units
  • Developed and implemented tactical marketing plans
  • Pleasantly greeted visitors to office, asked questions and offered assistance
  • Attended staff meetings and took extensive notes to share with property manager
  • Ensured common areas were kept clean, neat and free of debris
  • Marketed property to local businesses through collateral, emails and phone calls
  • Conducted background checks on applicants
  • Received, checked and processed applications for new leases
  • Trained staff on compliance, policies and procedures to maximize success
  • Showed units to potential tenants and answered questions about life in community
  • Maintained accurate records of all correspondence with and from tenants

Dols 1 Hair and Nails
Chicago, IL

Owner Manager
02.2008 - 02.2019

Job overview

  • Maintained high standards of quality through continuous reviews of products and service
  • Drove business development and customer acquisition by devising targeted marketing and promotions plans
  • Hired, trained and motivated staff to achieve business objectives and exceed expectations
  • Sourced vendors and negotiated fair contracts for supplies
  • Improved profitability by streamlining costs and optimizing prices
  • Established online configuration knowledge base to support functionality by developing robust system application overview
  • Documented business processes and analyzed procedures to align with changing business needs
  • Interacted with clients to ascertain Requirements and [ product and service
  • Assigned tasks to associates, staffed projects, tracked progress and updated managers, partners and clients, maintaining optimal business flow
  • Developed start-up and scaling cost estimates for business plans proposed to venture capital firms
  • Reviewed files, records and other documents to obtain business information and key data in order to respond to development requests
  • Applied honed problem-solving skills to analyze and resolve issues impacting business operations and goal achievement
  • Performed competitor bench-marking analysis to identify manufacturing savings opportunities and potential product enhancements
  • Analyzed key aspects of business to evaluate factors driving results and summarized into presentations
  • Accessed computerized financial information to answer questions related to specific accounts
  • Collaborated on all stages of systems development lifecycle, from requirements gathering to production releases
  • Drove efforts to gain working capital and angel funding to start and grow business
  • Motivated team to accomplish business goals, overcome challenges and exceed objectives

Securitas Security Services USA
Downers Grove, IL

Security Site Supervisor
03.2021 - Current

Job overview

  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Strengthened communication skills through regular interactions with others.
  • Demonstrated leadership skills in managing projects from concept to completion.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Worked effectively in fast-paced environments.
  • Developed strong communication and organizational skills through working on group projects.
  • Coordinated incident response efforts across multiple departments, fostering teamwork in resolving complex issues effectively.
  • Designed secure infrastructure solutions in collaboration with the IT team, minimizing vulnerabilities from outdated or misconfigured systems.
  • Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.

Education

Stratford University
Falls Church, VA

Associate of Business Administration from Business Administration and Management
08.2002

University Overview

  • Graduated in Top 6% of Class
  • Minored in accounting

Real Estate Institute
Niles, IL

Associate of Science from Real Estate
02.2016

Skills

  • relationship building and retention
  • prospecting assistance
  • telephone and email etiquette
  • payment collection
  • common area maintenance
  • daily property operations
  • lease renewals
  • building effective relationships
  • showing and leasing of units
  • appointment scheduling
  • highly professional
  • property management
  • availability recordkeeping
  • leasing reports
  • exceeds sales goals
  • problem solving
  • research
  • rent collection
  • proficient in hard and mls
  • performance optimization strategies
  • customer service
  • strong communication skills
  • property inspections
  • financial planning
  • product knowledge
  • local market conditions
  • fair housing regulations knowledge
  • income tax professional
  • training and mentoring
  • tenant issue resolution
  • lease agreement preparation
  • organizational skills
  • microsoft outlook
  • microsoft excel
  • department oversight
  • property showing
  • proficient in microsoft office
  • physical demand
  • tenant screening
  • lead generation
  • national association of realtors
  • fair housing policies
  • knowledgeable in microsoft
  • application process proficiency
  • communications
  • lease oversight
  • market data collection
  • office reception
  • english
  • meeting deadlines
  • troubleshooting
  • oral and written communication
  • marketing campaigns
  • intuit quickbooks expert
  • record keeping
  • team leadership
  • maintaining closing ratios
  • homeowners insurance knowledge
  • conducting meetings
  • property performance reporting
  • question response
  • physical abilities
  • business processes and procedures
  • guest complaint resolution
  • illinois licensed real estate agenti
  • merchandising
  • data entry
  • Detail Oriented
  • Timeline

    Security Site Supervisor

    Securitas Security Services USA
    03.2021 - Current

    Leasing Specialist

    Prospect Equity Group - Sell Your House Fast
    06.2017 - 06.2022

    Owner Manager

    Dols 1 Hair and Nails
    02.2008 - 02.2019

    Stratford University

    Associate of Business Administration from Business Administration and Management

    Real Estate Institute

    Associate of Science from Real Estate
    LORRAINE SMITHSUPERVISOR SHIFT OFFICER