Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Lorraine Smith

Groton,NY

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Assistant Program Manager

Unity House of Cayuga County
Auburn, NY
10.2022 - Current
  • Coordinated and monitored program performance, quality and services.
  • Ensured compliance with applicable laws, regulations, policies, and procedures governing the program's operations.
  • Developed training materials for new staff members on how to utilize various tools used in managing the program.
  • Managed day-to-day operations of the program including budgeting, scheduling, staffing.
  • Provided guidance and support to staff members responsible for carrying out specific tasks associated with the program.
  • Maintained updated knowledge through continuing education and advanced training.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Completed day-to-day duties accurately and efficiently.

Direct Support Professional

Unity House of Cayuga County
Auburn, WA
06.2013 - 10.2022
  • Developed relationships with families of those receiving services to ensure continuity of care.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Leveraged database management system to track and report service hours, details of activities and progress on goals.
  • Assisted in planning and implementing recreational activities for participants.
  • Tracked and reported clients' progress based on observations and conversations.
  • Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Aided with mobility and independence for disabled individuals and continually monitored safety.
  • Contacted medical providers on behalf of clients to follow up on appointments.
  • Monitored clients' activity levels and helped prevent sedentary behavior.
  • Accompanied or transported clients to appointments, errands and social activities.
  • Accompanied individuals on outings to promote independence and integration into the community.
  • Maintained detailed records of services performed on clients.
  • Advocated for disabled individuals to foster communication and self-expression and achieve goals.
  • Used approved crisis intervention techniques in emergency situations.
  • Developed strong and trusting rapport with patients to facilitate smooth, quality care.
  • Assisted individuals in development of social skills to become integrated in community.
  • Reported changes in client condition to administrators, facilitating nursing intervention.
  • Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.

Emergency Department Technician

Cayuga Medical Center
Ithaca, NY
10.2003 - 04.2012
  • Maintained compliance with HIPAA protocols to safeguard patient privacy.
  • Collaborated with multidisciplinary team members regarding patient care plans throughout their stay in the ED.
  • Safely transferred patients to wheelchair or stretchers for transportation to other departments.
  • Monitored health and well-being of clients and reported significant health changes.
  • Assisted patients with activities of daily living including bathing, dressing changes, ambulation assistance and positioning in bed, chair, strher.
  • Greeted, guided and offered assistance to patients and visitors.
  • Monitored patients' condition and reported changes in status or acuity to nurses.
  • Displayed excellent customer service skills while interacting with patients and family members in a compassionate manner.
  • Collected blood samples for lab analysis to diagnose disease or screen for health problems.
  • Transported critically ill patients from the ER to Intensive Care Units or operating rooms for further treatment.
  • Operated medical equipment such as ventilators, defibrillators, monitors, IV pumps, oxygen tanks, suction machines, and other emergency devices.
  • Worked alongside doctors and nurses to provide supplies, instruments and equipment for procedures.
  • Took blood pressure measurements and reported to nurse or physician if above or below normal levels.
  • Assisted with fitting patients for casts, crutches and other medical devices.
  • Restocked supplies and cleaned equipment between patients.
  • Facilitated communication patients, visitors, nurses, physicians and other hospital personnel.
  • Prepared examination rooms prior to patient visits by stocking supplies such as gowns, linens and instruments.

Education

GED -

Cortland Junior-Senior High School
Cortland, NY
08-2000

Skills

  • Program Scheduling
  • Employee Work Scheduling
  • Program Operations
  • Decision-Making
  • Promotions Development
  • Dependability and Cooperation
  • Staff Hiring and Evaluations
  • Problem-Solving
  • Analytical Thinking
  • Performance Quality Assurance
  • Task Delegation
  • Event Coverage
  • Idea Development
  • Inventory Management
  • Program Leadership
  • Program Improvements
  • Critical Thinking
  • Strategic Leadership
  • Personnel Management
  • Attention to Detail

Certification

  • CPR/First aid
  • Medication administration

References

References available upon request.

Timeline

Assistant Program Manager

Unity House of Cayuga County
10.2022 - Current

Direct Support Professional

Unity House of Cayuga County
06.2013 - 10.2022

Emergency Department Technician

Cayuga Medical Center
10.2003 - 04.2012

GED -

Cortland Junior-Senior High School

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Lorraine Smith