Summary
Overview
Work History
Education
Skills
Timeline
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Lorraine Smith

Fort Worth,TX

Summary

Dynamic Store Manager/Human Resources Content Expert at HomeGoods with a proven track record in performance management and employee training. Adept at implementing change management strategies and resolving conflicts, I foster collaborative environments that drive team success. My data analysis skills enhance decision-making, ensuring compliance and operational excellence across diverse teams.

Overview

13
13
years of professional experience

Work History

Human Resources Content Expert

HomeGoods, TJX Companies
Fort Worth, TX
02.2022 - Current
  • Worked with cross-functional teams to achieve goals.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Supported both District and Regional Teams in Performance Management, Change Management, Associate Relations, and Team Development.
  • Facilitated company developmental programs in both Proactive Union Training, Union Organizing Drives, and Accelerated Leadership Development for managers across the Region.
  • Collaborated with Regional HR Team to conduct HR visits, certify training stores, and complete HR compliance training across the region.

Store Manager

HomeGoods, TJX Companies
Fort Worth, TX
02.2021 - Current
  • Established store tactics and strategies to achieve operational performance and sales goals.
  • Developed strategies to maximize sales and profitability.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
  • Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
  • Delegated work to staff, setting priorities and goals.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.

Store Manager

Michaels Arts and Crafts
Weatherford, TX
08.2018 - 02.2021
  • Managed daily store operations and ensured compliance with company policies.
  • Trained and supervised team members to improve customer service skills.
  • Conducted regular staff meetings to communicate goals and expectations clearly.
  • Collaborated with corporate teams to execute promotional events and campaigns.
  • Recruited, trained and supervised new employees.
  • Managed inventory tracking and physical inventory counts to minimize loss.
  • Created weekly work schedules for store personnel.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.

Store Manager

Ross Stores
Lake Worth, TX
07.2012 - 08.2018
  • Managed daily store operations and ensured compliance with company policies.
  • Resolved customer complaints in a timely manner.
  • Maintained accurate records of employee performance reviews.
  • Strengthened work flow productivity by hiring, managing and developing top talent.
  • Evaluated store performance and incorporated feedback to implement improvement plans.

Education

Chemistry

Grossmont College
El Cajon, CA

Chemistry

Skagit Valley College
Mount Vernon, WA

Skills

  • Performance management
  • Change management
  • Employee training
  • Regulatory compliance
  • Conflict resolution
  • Data analysis

Timeline

Human Resources Content Expert

HomeGoods, TJX Companies
02.2022 - Current

Store Manager

HomeGoods, TJX Companies
02.2021 - Current

Store Manager

Michaels Arts and Crafts
08.2018 - 02.2021

Store Manager

Ross Stores
07.2012 - 08.2018

Chemistry

Grossmont College

Chemistry

Skagit Valley College

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