Lorraine Solis
Houston,TX
Summary
Skilled team player with strong background in high volume environments. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities. Hardworking and reliable as I'm focused on going above and beyond to support team and serve customers. Trained in Management, Human Resources, and Compliance and offering top-notch Management abilities. Motivated to continue to learn, contribute, and grow. Authorized to work in the US for any employer
Overview
16
16
years of professional experience
Work History
Program Tracking Specialist
BakerRipley
Houston, TX
- Current
- Understands the Management Information System (MIS)
- Conducts recruitment (outreach) of customers through use of the MIS
- Verifies continuing eligibility and employment at the beginning of each month for customers receiving TANF/Food Stamps in the Workforce Information System of Texas (TWIST)
- Date enters funding stream requirements
- May enter work applications in WorkInTexas.com
- Creates new customer (Program Detail) records in TWIST
- Discontinues or continues financial aid
- Discontinues financial aid (childcare, transportation, etc.) for customers who do not comply with funding requirements
- Reviews MIS reports to monitor needs for actions
- Performs other duties as assigned
Program Compliance Specialist
ETC
Houston, TX
09.2019 - 09.2020
- Reviewed eligibility to work in the US, including household income and eligibility for State and Federal grants and scholarships
- Reviewed I-9 documents
- Inputting resident and employer data into state and federal databases
- Screened and sourced candidates for qualifications based on employer job descriptions and requisitions in Work In Texas
- Observing Job preparation classes to ensure the customer is interview ready
- Managed live trackers in excel to help obtain any information requests needed
- Make data-driven decisions that save time and reduce costs
- Development and implementation on contracts
- Monitors business activities for compliance with applicable rules and regulations.
Manager /Human Resources Assistant
The Storage Place
Baytown, TX
07.2015 - 09.2019
- Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on.
- Human Resources Assistant for my location only.
- Attracted new residents with fresh and creative promotions on social media platforms to advertise promotions, raffles, and availability.
- Maintain supplies inventory; placing and expediting orders for supplies; verifying receipt of supplies.
- Generated delinquency and vacancy reports to address past due accounts and foster total occupancy.
- Maintained contact with insurance carriers, fire departments, and law enforcement to coordinate emergency management plans.
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards.
Property Manager/ HR Asstistant
The Storage Place
Houston, TX
12.2014 - 09.2019
- Overseeing and agreeing contracts and providers for services including security, parking, cleaning, catering, technology and so on.
- Human Resources Assistant for my location only.
- Attracted new residents with fresh and creative promotions on social media platforms to advertise promotions, raffles, and availability.
- Maintain supplies inventory; placing and expediting orders for supplies; verifying receipt of supplies.
- Generated delinquency and vacancy reports to address past due accounts and foster total occupancy.
- Maintained contact with insurance carriers, fire departments, and law enforcement to coordinate emergency management plans.
- Introduced new hires and conducted induction training sessions explaining HR policies, procedures, laws, rules, regulations, and standards.
Marketing Representative
Silverleaf Resorts
Galveston, TX
03.2012 - 11.2014
- Responsible for driving brand awareness through on-site, face-to-face interaction with consumers.
- Devised marketing campaigns to increase product awareness, sales, and profits.
- Conducted outreach and education sessions to create awareness of company products and services.
- Directed and trained survey interviewers.
- Developed and executed well-defined consumer acquisition strategy to drive awareness and revenue.
- Assisted with branding, advertising, trade shows, and company events.
- Engaged customers and built connections to drive long-term sales.
- Interacted professionally with customers, informing individuals of sales promotions and driving product interest.
Assistant Manager
HEB Grocery Store
Corpus Christi, TX
06.2008 - 01.2012
- Assist in maintaining company sanitation standards.
- Monitor and manage potential shrink.
- Ensures Standard Operating Procedure compliance in the service department.
- Monitor, enforce and role model company dress-code standards.
- Perform all duties of Checker and Customer Service Assistant as well as assist with Business Center transactions as needed.
- Monitor front-end activity to expedite Customer throughput by directing Customer traffic.
- Review and approve financial transactions at cash register and Business Center (i.e., overrides, refunds, EBT, etc.).
- Provide ongoing communication with store staff and management regarding daily events and concerns that transpire.
- Listen and show sensitivity to Partners' concerns and handle issues in professional manner.
Education
BBA - HR Development
University of Houston
Houston, TX12.2022
Associate Degree in HR -
San Jacinto College District
Pasadena, TX12.2019
High School Diploma -
Moody High School
Corpus Christi, TX05.2018
Skills
Administrative Experience
Branding
Office Management
Property Management
- Research
- Human Resources
- Contract Management
- Negotiation
- Inventory Management
- Recruiting
- Adobe Acrobat
- Microsoft Office
- Excel
- Compliance Management
- Program Management
- social media management
- Merchandising
- Benefits administration
- Training & development
- Contracts
- Supervising
- Data analytics
- Leadership
- Documentation
- Customer support
- Windows
- Sales
- Talent management
- OneSite
- Performance Management
- Strategic Planning
- Negotiation Tactics
- Performance Management Systems
- Employee Development
- Exit Interviews and Processes
- Administering Disciplinary Procedures
- Compensation and Benefits Administration
- Policies and procedures
Timeline
Program Compliance Specialist
ETC
09.2019 - 09.2020
Manager /Human Resources Assistant
The Storage Place
07.2015 - 09.2019
Property Manager/ HR Asstistant
The Storage Place
12.2014 - 09.2019
Marketing Representative
Silverleaf Resorts
03.2012 - 11.2014
Assistant Manager
HEB Grocery Store
06.2008 - 01.2012
Program Tracking Specialist
BakerRipley
- Current
BBA - HR Development
University of Houston
Associate Degree in HR -
San Jacinto College District
High School Diploma -
Moody High School
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