Lorraine Tharp
redwood city,CA
Summary
Professional with proven track record in leadership roles within dynamic environments. Adept at fostering team collaboration and driving results through strategic planning and effective communication. Skilled in problem-solving, conflict resolution, and process optimization, ensuring operational efficiency and goal achievement. Known for adaptability and reliability in meeting organizational needs.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant supervisor
Stanford University
03.2021 - 07.2024
- Answer a high volume of calls and needs with a positive attitude.
- De-escalated situations involving dissatisfied customers, helping with a calm demeanor and support.
- Responded effectively to a high volume of emails.
- Sell virtual parking permits, carpool permits, transit passes, and other products offered by Stanford Transportation. Process applications received by email, mail, and fax.
- Reconcile virtual cash drawer and daily sales reports for all transportation products.
- Enter data into POS systems for ridesharing, Guaranteed Ride Home, and Emergency Ride Home programs.
- Provided information regarding transportation, including Marguerite Shuttles and public transit information and schedules.
- Attended and participated in meetings that included overseeing a project, offer ideas and suggestions to improve programs and customer service.
- Identified recurring problems that result in customer service issues and worked with other team members to determine the root cause and potential solutions.
- Work with the team to continually revise the POS system training manual based on policy or protocol changes.
- Provided first-hand training and assistance to temporary employees.
- Perform other general duties relevant to job and department needs as determined by the supervisor.
Dental Receptionist
Lee&Woo Orthodontist
09.2020 - 10.2022
- Experience answering multiple phone lines.
- Outstanding communication skills
- Speak, read, and write in English and Spanish
- Assist customers in finding and obtaining items.
- Strong background in scheduling customer appointments
- Established customer loyalty.
- Professionally handled customer complaints
- Calculated payments and accepted payments
- Responsible for verifying patient's insurance eligibility.
- Assisted with making Essix’s.
- Scheduled appointments
- Billed insurances.
Office Assistant
Gershfelds Family Dental Group
06.2017 - 06.2019
- Demonstrated excellent customer service.
- Filled documentation in client files sticking to strict confidentiality.
- Used multi-line phone system efficiently to receive patient calls.
- Received payments from clients for services given.
- Faxed and emailed patient information as needed.
Dispatcher
Mosaic Global Transportation
08.2012 - 02.2017
- Answered phones quickly and efficiently.
- Calculated payroll trip sheets for payment
- Used GPS system for tracking purposes and to guide drivers as needed.
- Scheduled customer appointments
- Created flyers for staff events.
Medical Assistant Externship
Foot and Ankle Clinic
06.2010 - 06.2010
- Conducted patient’s vitals.
- Scheduled patient’s appointments
- Assisted/set up for patient’s surgeries.
- Developed x-rays.
- Maintained autoclave and sterilization.
Education
Certificate - Medical Assistant
Everest College-City of Industry
San Jose, CA08.2010
Associate of Arts - Major in Admin of Justice Law Enforcement
De Anza College
Cupertino, CA07-2027
High school or equivalent - undefined
Carlmont High School
San Mateo, CA01.2006
Skills
- Microsoft Word (7 years)
- Filing
- Receptionist
- Word
- Clerical
- Training
- Front Desk
- Dental Receptionist
- Patient Care
- Autism Experience
- Phlebotomy
- Insurance Verification
- Experience Administering Injections
- Training and mentoring
- Sales support
Accomplishments
- Achieved leadership through effectively helping with projects
- Supervised team of five staff members.
- Documented and addressed staff related issues, resulting in an improved work environment and enhanced team performance.
Certification
- Medical Assistant January 2020
- Certified Clinical Medical Assistant (CCMA)
- Waveortho
Languages
Spanish - Fluent
Timeline
Assistant supervisor
Stanford University
03.2021 - 07.2024
Dental Receptionist
Lee&Woo Orthodontist
09.2020 - 10.2022
Office Assistant
Gershfelds Family Dental Group
06.2017 - 06.2019
Dispatcher
Mosaic Global Transportation
08.2012 - 02.2017
Medical Assistant Externship
Foot and Ankle Clinic
06.2010 - 06.2010
High school or equivalent - undefined
Carlmont High School
Certificate - Medical Assistant
Everest College-City of Industry
Associate of Arts - Major in Admin of Justice Law Enforcement
De Anza College
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