Lorraine Thorne-Gunsauls
Lafayette
Summary
- Experienced Senior Global Mobility Consultant with current CRP and GMS certifications since 2003. Expertise with both international and domestic employee relocation for government and Fortune 500 companies. Recognized for the ability to build rapport with internal and external stakeholders and for meticulous attention to detail. Proven track record of providing only the best customer service. Offer expertise, knowledge, and skills in the areas of:
- Global Mobility / Real Estate
- Account & Vendor Management
- Customer Retention
- Operations Management
- Strategic Planning
- Client-Driven Consulting
- HR / Benefits Administration
- Problem Solving / Solution Building
- New Business Development
- Project Management
- Contract Negotiation / Compliance
- Continuous Improvement/ROI
Overview
41
41
years of professional experience
Work History
PRC Representative
HR Block
01.2025 - 08.2025
- Assisting with on boarding and payroll processing
Family Caretaker & Sabbatical
Self-employeed
02.2024 - 01.2025
- Taking care of elderly parents with Dementia and Alzheimer's- medications, appointments, life care preparations in a CNA capacity
- Organized social events to foster strong familial bonds while also encouraging interaction with friends and extended family members.
Relocation Counselor
Sterling Lexicon Relocation
11.2021 - 02.2024
- Relocation processing for clients and transferee's/Assignee's throughout the world
- Home Sale programs and all services required to move worldwide
Staff Mobility Specialist
AIRES
01.2019 - 09.2020
- Managed complex relocation services for clients and their employees, ensuring positive work flow for this third-party global relocation company
- Developed and implemented account-specific strategies designed to meet/exceed expected revenue and profit objectives
- Manage end-to-end client relocation's from commencement to repatriation, including custom packages for senior executives
- Developed opportunities for cross-selling other products and services
- (Layoffs due to Pandemic)
- (Circle of Excellence Award 2019)
INDEPENDENT DESTINATION COUNSELOR
12.2017 - 01.2019
- Home Search (lease/purchase) and Destination processes such as; lease review, utility set up, Dept
- Of Motor Vehicle, Visa and many other final destination services
PERSONAL MOVE MANAGER/SENIOR RELOCATION COUNSELOR
TRC Global Mobility, Inc.
02.2016 - 11.2017
- Managed complex relocation services for TRC clients and their employees, ensuring positive work flow for this third-party global relocation company
- Developed and implemented account-specific strategies designed to meet/exceed expected revenue and profit objectives
- Manage end-to-end client relocation's from commencement to repatriation, including custom packages for senior executives
- Added a 'Discard and Donate' program to rid the employee of unwanted/unneeded items before the move, saving $5,000 on average household goods moving and storage costs
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
Sr. Relocation Counselor
CapRelo
05.2014 - 01.2016
- Enhanced client satisfaction by effectively managing the relocation process and providing personalized support.
- Streamlined communication between clients, vendors, and internal teams for smooth relocation experiences.
- Collaborated with human resources departments to ensure compliance with employee policies during relocations.
Relocation Counselor
Mobility Services International
07.2011 - 01.2014
- Resolved any logistical challenges that arose during relocations swiftly and professionally to minimize disruption for clients.
- Streamlined communication between clients, vendors, and internal teams for smooth relocation experiences.
Sales and Marketing Mgr
Concierge Choice - Destination Services
12.2007 - 07.2011
- Conducted market research to identify new business opportunities and stay ahead of industry trends.
- Excelled in territory management, optimizing travel routes for maximum client engagement and time efficiency.
Senior Relocation Counselor
Weichert/Graebel Relocation
06.2006 - 12.2007
- Managed budgets for each relocation project, prioritizing cost control while maintaining high-quality outcomes.
- Guided clients through visa application processes when required to avoid delays in international relocations.
Assistant Account Executive
REMAX Relocation
09.2001 - 06.2006
- Streamlined internal communication processes, enhancing team efficiency and collaboration on projects.
- Contributed to successful project outcomes by skillfully coordinating resources and meeting deadlines consistently.
- Assisted in the successful acquisition of new clients through diligent market research and data analysis.
Sales and Marketing Specialist
Corporate Housing, ColoradoHousing Helpers & Avenue West
04.1998 - 09.2001
- Created informative product presentations and conducted training sessions for both internal staff and external partners.
- Established strong relationships with clients through exceptional customer service and communication skills.
- Developed persuasive sales pitches tailored to individual client needs, ensuring a high conversion rate from prospect to customer.
HR and AR Specialist
Cowen Moving and Storage
02.1997 - 04.1998
- Managed monthly reconciliation schedules for assigned accounts.
- Facilitated cross-functional collaboration between the AR team and other departments, promoting a unified approach to financial management within the organization.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
New Jersey Realtor
Prudential and Mancini Real Estate Companies
09.1992 - 09.1996
- Coordinated various aspects of real estate transactions such as inspections, appraisals, and financing arrangements, minimizing delays and challenges for clients.
HR & AP/AR Supervisor and Lead
United Van Lines
09.1984 - 02.1995
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.
Education
Relocation Certifications - Global Mobility
Worldwide ERC
Washington, DC05-2003
Certificate - Real Estate
Emily Griffith Technical College
Denver, CO09-1996
Business Administration -
New Jersey Institute of Technology
06-1979
Skills
- Global Mobility
- Real Estate
- Account Management
- Vendor Management
- Customer Retention
- Operations Management
- Strategic Planning
- Client-Driven Consulting
- HR Administration
- Benefits Administration
- Problem Solving
- Solution Building
- New Business Development
- Project Management
- Contract Negotiation
- Compliance
- Continuous Improvement
- ROI
- Records management
- Technical troubleshooting
- Cross-functional team development
- Expense reporting
Educationandcertifications
Worldwide ERC Certifications CRP & GMS
Business Administration, New Jersey Institute of Technology,
Real Estate License, Inactive, New Jersey, Colorado,
Accounting Certification Basics+,
Charitieseventsmemberships
- British/American Business Council, Member
- Booth at convention for Century 21, 1997
- RMRC, Membership Committee Person
- Prudential & Emily Griffith, Scholarship Committee member, 2001 - 2017
- United Way, Coordinator for NJ area, 1992 - 1995
- Shriners Hospital, Coordinator for Worldwide Employee Toys for Tots, 1992 - 1995
- Relocation Council, Member
- The Gathering Place & Ronald McDonald House - CO, Volunteer, 1996 - 2022
Timeline
PRC Representative
HR Block
01.2025 - 08.2025
Family Caretaker & Sabbatical
Self-employeed
02.2024 - 01.2025
Relocation Counselor
Sterling Lexicon Relocation
11.2021 - 02.2024
Staff Mobility Specialist
AIRES
01.2019 - 09.2020
INDEPENDENT DESTINATION COUNSELOR
12.2017 - 01.2019
PERSONAL MOVE MANAGER/SENIOR RELOCATION COUNSELOR
TRC Global Mobility, Inc.
02.2016 - 11.2017
Sr. Relocation Counselor
CapRelo
05.2014 - 01.2016
Relocation Counselor
Mobility Services International
07.2011 - 01.2014
Sales and Marketing Mgr
Concierge Choice - Destination Services
12.2007 - 07.2011
Senior Relocation Counselor
Weichert/Graebel Relocation
06.2006 - 12.2007
Assistant Account Executive
REMAX Relocation
09.2001 - 06.2006
Sales and Marketing Specialist
Corporate Housing, ColoradoHousing Helpers & Avenue West
04.1998 - 09.2001
HR and AR Specialist
Cowen Moving and Storage
02.1997 - 04.1998
New Jersey Realtor
Prudential and Mancini Real Estate Companies
09.1992 - 09.1996
HR & AP/AR Supervisor and Lead
United Van Lines
09.1984 - 02.1995
Relocation Certifications - Global Mobility
Worldwide ERC
Certificate - Real Estate
Emily Griffith Technical College
Business Administration -
New Jersey Institute of Technology
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