Lorraine Torrez
Redwood City,CA
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, as demonstrated at Dr. Dipty Parikh D.D.S. Excelled in multi-tasking and problem-solving, significantly improving patient and client experiences. Skilled in customer service and adept at money handling, consistently fostering loyalty and trust. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Dental Assistant
Dr. Dipty Parikh D.D.S.
07.2009 - 10.2010
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Scheduled and confirmed patient appointments.
Sales Associate
Ross Dress For Less
01.2009 - 07.2009
- Organized racks and shelves to maintain store visual appeal.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed efficient cash register operations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Express Clothing
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed returns, exchanges and refunds in accordance with store policy.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Engaged in friendly conversation with customer to better uncover individual needs.
Server/cashier
360 Gourmet Burrito
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Team Member
Jamba Juice
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
Front Desk Receptionist
Motel 6 Hotel
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Education
Certificate - Dental Assisting
San Mateo County Regional Occupational Program
Burlingame, CA12.2008
GED -
Diablo Valley College
Pleasant Hill, CAGED -
Los Medanos College
Pittsburg, CAHigh School Diploma -
Ygnacio Valley High School
Concord, CA2001
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Reliable and punctual
- Goal-Oriented
- Outgoing Personality
- Money Handling
- Professional Demeanor
- Friendly and Helpful
- Honest and Dependable
- Attention to Detail
- Reliable and Responsible
- Adaptable and Flexible
- Building Customer Loyalty
- Engaging with Diverse Customers
- Ability to Lift 40 pounds
Languages
Tagalog
Native or Bilingual
Spanish
Limited Working
Timeline
Dental Assistant
Dr. Dipty Parikh D.D.S.
07.2009 - 10.2010
Sales Associate
Ross Dress For Less
01.2009 - 07.2009
Sales Associate
Express Clothing
Server/cashier
360 Gourmet Burrito
Team Member
Jamba Juice
Front Desk Receptionist
Motel 6 Hotel
Certificate - Dental Assisting
San Mateo County Regional Occupational Program
GED -
Diablo Valley College
GED -
Los Medanos College
High School Diploma -
Ygnacio Valley High School
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