Lorraine Townsend
Parma,OH
Summary
Experienced in reviewing financial documents and digital records. Effective at directing, monitoring and inspiring team members to complete accurate and timely investigations and reports. Talented in training employees, solving complex problems and making sound decisions.
Overview
14
14
years of professional experience
Work History
Financial Institution Specialist
Federal Deposit Insurance Corporation
09.2023 - Current
- Regular, AL, SL Total 1,110
- Enhanced bank compliance by conducting thorough examinations and risk assessments.
- Improved overall bank stability with the implementation of effective regulatory policies and procedures.
- Ensured adherence to federal banking regulations, mitigating operational risks and maintaining a safe financial environment.
- Collaborated with management teams to develop corrective action plans for identified issues or deficiencies.
- Supported fellow examiners in their duties, fostering a cooperative work environment and sharing best practices.
- Assisted banks in achieving full compliance through targeted recommendations and guidance on policy improvements.
- Facilitated communication between bank personnel and regulatory agencies, ensuring timely response to inquiries or concerns.
- Prepared concise reports outlining examination findings, areas needing improvement, and recommended actions for management consideration.
- Reviewed and discussed findings, conclusions and areas of concern with board of directors, committees of board or senior bank management in coordination with EIC.
Revenue Officer
Internal Revenue Service, IRS
01.2022 - 09.2023
- Regular Time, AL, SL, and OL Total 2,565 Hours
- Processed tax payments, set up payment plans and worked with delinquent taxpayers to resolve issues.
- Considered alternative means of resolving tax debt issues if taxpayer could not pay
- Interpreted and applied federal and state tax codes for personal, business and corporate taxes.
- Kept case data and contact information up to date to expedite proceedings.
- Provided guidance and service on various financial problems in order to assist taxpayers' in resolving tax issues.
- Recommended financial solutions in relation to tax implications.
- Produced briefs, located records and organized documentation to support court cases.
- Collected delinquent federal taxes and secured all delinquent returns.
- Conducted research, interviews and investigations for information pertaining to alleged criminal violations.
- Professionally negotiated and dealt with taxpayers in confrontational situations.
- Strengthened communication skills through regular interactions with others.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Anti-Money Laundering Analyst
AML Right Source
05.2021 - 08.2021
- Performed yearly reviews of bank policies and procedures to evaluate compliance with regulatory requirements and standards.
- Prepared reports, metrics and research to support fraud initiatives and projects.
- Reported violators of financial regulations to appropriate parties for disciplinary action.
- Documented research findings to support risk-based decision-making and resolution to escalated fraud incidents.
- Monitored financial transactions and immediately reported suspicious activity to authorities.
- Identified and implemented effective methods for examining and analyzing financial documents.
- Gathered data and prepared financial reports for management review.
- Investigated fraud referrals and performed research to minimize risk and resolve inquiries.
- Identified threats, vulnerabilities and suspicious behavior patterns to recommend mitigation measures.
Relationship Banker
Bank of America
07.2020 - 05.2021
- Activated new accounts and issued customer identification numbers.
- Keyed customer contact information and payment data into system carefully observing corporate confidentiality procedures.
- Assisted customers with completing required forms for opening and closing bank accounts.
- Greeted customers and delivered information about new account processes.
- Monitored accuracy of customer information in system.
- Backed up teller team by handling needs of new and existing customers at main counter.
- Analyzed customers' financial information to deliver personalized account guidance.
- Explained account terms and conditions to customers.
- Maintained customer records and updated account information.
- Responded to customer inquiries regarding new accounts and account services.
- Implemented strategies to increase customer retention, enabling investment growth.
- Presented new and additional products and services to existing customers.
- Cultivated strong customer relationships by providing tailored advice and services.
- Increased daily sales by 20% by upselling banking products and financial services to customers.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans
Personal Banker
Citizens Bank
06.2017 - 03.2019
- Prevented over 75K in fraud on consumer accounts
- Processed customer requests for statements, ordering additional checks, and updating customer personal information in database.
- Greeted customers and delivered information about new account processes.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Verified customer identity and reviewed documentation for accuracy.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Obtained over 2M of revenue in consumer accounts
- Wrote over 1M in consumer loans
- Created innovative ways to increase customer service scores
- Customer service rating was 100
Mortgage Loan Officer
Reliance First Capital
03.2016 - 11.2016
- Refinanced FHA, VA and Conventional Loan
- Reviewed loan files and updated to match current standards.
- Analyzed loan applications and credit reports to determine loan eligibility and risk level.
- Assisted clients with improving financial health by counseling on issues such as excessive spending and borrowing.
- Monitored pipelines to track and log status of loans.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Wrote over 3M in business
- Built own book of business
- Reviewed disclosures
- Consolidated debt
- Worked with underwriters to fix application problems and resolve issues.
- Compiled closing packages for drafting and presentation accuracy.
- Explained different types of loans pertaining to client situations.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
Insurance Sales Agent
Lighthouse Insurance Group, LLC
04.2015 - 02.2016
- Evaluated competitors' products and services to gain competitive advantage.
- Developed strong referral network in community to raise awareness and increase sales opportunities.
- Conducted research and identified market trends to develop better strategies for sales.
- Met with prospective clients to discuss insurance needs and provide solutions.
- Educated clients on insurance policies and procedures.
- Finalized sales and collected necessary deposits.
- Generated leads through cold-calling, networking and other outreach methods.
- Determined financial needs by assessing existing coverage and aligning new products and services with long-term goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Calculated premiums and established payment methods for sales.
State Tested Nursing Assistant
Private Care
02.2010 - 03.2015
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Provided direct personal patient observation, care, and assistance to 16 patients per shift in a specialized care medical agency.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Monitored, tracked, and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Secured patient information and maintained patient confidentiality by completing and safeguarding all medical records.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Educated patients and family members on best home care practices for healing and recovery.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
Education
MBA - Accounting
Southern New Hampshire University
Manchester, NH11.2022
Bachelor of Science - Accounting
Southern New Hampshire University
New Hampshire Estates, MD09.2021
Certificate of Completion - Insurance
Hondros College of Business
Westerville, OH04.2015
Skills
- Expert in customer relations
- Data Collection & Research
- Excellent attention to detail
- Oral Presentations
- Issue Resolution
- Training Programs
- Accounting Principles
- Certified Public Accountant (CPA)
- Computerized Accounting
- Financial Management
- Tax Law
- Business Law
- Financial Transactions
- Risk mitigation strategies
- Quantitative Analysis
- Financial statement analysis
Affiliations
- National Society of Leadership and Success
- American Institute of Certified Public Accountants
Additional Information
- https://www.linkedin.com/in/l-t-, 1a8459120
Timeline
Financial Institution Specialist
Federal Deposit Insurance Corporation
09.2023 - Current
Revenue Officer
Internal Revenue Service, IRS
01.2022 - 09.2023
Anti-Money Laundering Analyst
AML Right Source
05.2021 - 08.2021
Relationship Banker
Bank of America
07.2020 - 05.2021
Personal Banker
Citizens Bank
06.2017 - 03.2019
Mortgage Loan Officer
Reliance First Capital
03.2016 - 11.2016
Insurance Sales Agent
Lighthouse Insurance Group, LLC
04.2015 - 02.2016
State Tested Nursing Assistant
Private Care
02.2010 - 03.2015
MBA - Accounting
Southern New Hampshire University
Bachelor of Science - Accounting
Southern New Hampshire University
Certificate of Completion - Insurance
Hondros College of Business
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