Summary
Overview
Work History
Education
Skills
Timeline
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Lorraine Valdez

Retail Sales Associate
Chico,CA

Summary

I have 30 years of Customer Service experience. I truly enjoy all aspects of working with people daily. Even the occasional displeased customer. I have grown these skills in multiple professional fields. I am interested in tapping into the many talents I have mastered at this point and putting them to work in a new field. I look forward to learning new things and hope to do so in new environment. I am looking for a position with room to grow with a team anxious to grow as well.

Overview

8
8
years of professional experience
1
1
year of post-secondary education

Work History

Retail Customer Sales Associate

The Liquor Bank
Chico, CA
07.2020 - Current
  • Aided customers and promoted sales purchases by searching inventory for items at other locations and making arrangements for shipping and delivery.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Shift Manager

Jack In The Box
Chico, CA
02.2016 - 07.2020
  • Excelled in every store position and regularly backed up front-line staff.
  • Managed schedules, accepted time off requests and found coverage for short shifts.
  • Trained and mentored new employees to maximize team performance.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.

Rental Property Manager

Dabco Property Management
Pullman, WA
02.2014 - 09.2015
  • Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
  • Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.93
  • Developed and executed plan to achieve and maintain [Number]% or better rate of occupancy.
  • Verified income, assets and expenses and completed file tracking sheet for each applicant.
  • Followed up on delinquent tenants and coordinated collection procedures.

Education

Associate of Science - Business Administration And Management

Spokane Falls Community College
Pullman
08.2015 - 05.2016

Skills

Quality assurance

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Timeline

Retail Customer Sales Associate

The Liquor Bank
07.2020 - Current

Shift Manager

Jack In The Box
02.2016 - 07.2020

Associate of Science - Business Administration And Management

Spokane Falls Community College
08.2015 - 05.2016

Rental Property Manager

Dabco Property Management
02.2014 - 09.2015

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Lorraine ValdezRetail Sales Associate