LORRAINE VASQUEZ
Corpus Christi
Summary
Friendly, hardworking and enthusiastic receptionist with 19 years of experience. Able to learn new tasks quickly and proficient in growing key patient relationships. Represent establishment with friendly, professional demeanor at all times. Organized, dependable and successful at managing multiple priorities with a positive attitude.
Overview
19
19
years of professional experience
Work History
Patient Service Representative
South Texas Bone And Joint
10.2018 - Current
- Provide exceptional customer service to patients, answering questions and addressing concerns.
- Manage patient registration process, confirming data accuracy and completeness.
- Verify insurance eligibility and coverage for patients.
- Enter patient demographic and insurance data into electronic medical record system.
- File and maintain patient records in accordance with HIPAA regulations.
- Build and maintain positive working relationships with patients and staff.
- Collect copayments
- Assist patients in filling out check-in and payment paperwork.
- Assist nursing staff with ordering injection medication when needed
- Greeted and assisted patients with check-in procedures.
- Help address patient complaints through timely corrective actions and appropriate referrals.
- Submit authorization requests to doctor's offices
- Knowledge of medical insurance requirements
- Train new staff on patient registration, phones, referrals, walk in appointments and medical insurance requirements.
- Provide coverage in different departments when needed.
Receptionist
Corpus Christi Oral Maxllfacl
09.2014 - 10.2017
- Receive payment and record receipts for services.
- Operate telephone switchboard to answer, scree, or forward call, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.
- Schedule appointments and maintain and update appointment calenders.
- File and maintain records.
- Transmit information or documents, using computer, mail, or facsimile machine.
Receptionist
Corpus Christi Women's Clinic
08.2004 - 09.2014
- Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.
- Greet persons entering establishment , determine nature and purpose of visit, and direct or escort them to specific destinations.
- Receive payment and record receipts for services
- Transmit information or documents to patients, using computer, mail, for facsimile machine.
- File and maintain records
- Verify medical insurances for prior authorization, eligibility, and benefits.
- Check in patients and check out patients
- Provide coverage through out office when needed
Education
High School Diploma -
Foy Moody High School
Corpus Christi, TX07.2001
Skills
- Dependability
- Organization
- Multitasking
- Communication and Prioritizing
Timeline
Patient Service Representative
South Texas Bone And Joint
10.2018 - Current
Receptionist
Corpus Christi Oral Maxllfacl
09.2014 - 10.2017
Receptionist
Corpus Christi Women's Clinic
08.2004 - 09.2014
High School Diploma -
Foy Moody High School
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