Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Lorraine Venes

122 Four Bears Trail,TX

Summary

Dynamic Business/Systems Analyst with a proven track record at IBM, skilled in requirements gathering and cross-functional collaboration. Successfully enhanced business processes through gap analysis and workflow optimization. Known for strong interpersonal skills and delivering high-quality documentation, ensuring user acceptance and effective training for new systems.

Experienced with analyzing business requirements and translating them into functional specifications. Utilizes strong problem-solving skills to optimize systems and processes for better efficiency. Knowledge of collaborating with stakeholders to ensure seamless system implementation and user satisfaction.

Overview

54
54
years of professional experience
1
1
Certification

Work History

Business/Systems Analyst

IBM, Global Business Services
02.1999 - 05.2025
  • Assessed business requirements to create focused solutions.
  • Trained business personnel in use of systems.
  • Developed comprehensive documentation to support end-users and facilitate future enhancements.
  • Managed multiple projects simultaneously, consistently meeting deadlines while maintaining a high standard of quality workmanship.

Business Analyst

AT&T
03.1980 - 01.1999
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Developed high-quality documentation to support training efforts, helping employees fully understand new systems and procedures.
  • Performed gap analysis between existing systems or processes and desired state, identifying areas for improvement or enhancement.
  • Improved business processes by analyzing current practices and recommending optimization strategies.

Assistant to Medical Director

Pfizer European Management Center
05.1971 - 07.1973
  • Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.

Education

Finance

Golden Gate University
San Francisco, CA

Skills

  • Requirements gathering
  • Cross-functional collaboration
  • Gap analysis
  • Workflow Analysis
  • Database design
  • User acceptance testing
  • Functional specifications

Certification

  • Agile Certification

Timeline

Business/Systems Analyst

IBM, Global Business Services
02.1999 - 05.2025

Business Analyst

AT&T
03.1980 - 01.1999

Assistant to Medical Director

Pfizer European Management Center
05.1971 - 07.1973

Finance

Golden Gate University

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