Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Lorraine A Griffin

Jamaica,New York

Summary

Highly-motivated with the desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

1
1
year of professional experience

Work History

Lead Patient Coordinator

Maxwell Medical
Manhattan, NY
08.2022 - 06.2023
  • Communicated with patients with compassion while keeping medical information private.
  • Answered telephone calls, greeted visitors and provided information and directions.
  • Maintained smooth operations by correctly entering payment information, staying up to date on any services/necessary testing and coordinating future appointments.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Posted charges, updated patients accounts and updated them in regards to insurance balance.
  • Completed end-of-day reporting and counted receipts to maintain financial accuracy.
  • Supervised daily operations of front desk in absence of manager.
  • Supervised and ran office alone at minimum 1x a week

Administrative HR Assistant

St. John's University
Jamaica, NY
02.2022 - 08.2022
  • Organized and maintained filing and document management systems by coordinating, archiving and purging files.
  • Handled sensitive and confidential employee information with complete discretion.
  • Guided new hires through orientation and on-boarding and explained documentation requirements to facilitate HR process.
  • Processed onboarding paperwork for new hires and rehires.
  • Created and managed confidential personnel records.
  • Conducted employment verification and background investigation to facilitate hiring process.
  • Developed job postings, recruited candidates and scheduled interviews to fill vacant positions.
  • Conducted job applicant background checks in accordance with policy and procedures.
  • Developed administrative processes to achieve organizational objectives and improve office efficiency.

Education

Bachelor of Arts - Audio/Radio Production

Hofstra University
Hempstead, NY
05-2025

Skills

  • Proficient with Office 365
  • Meticulous attention to detail
  • Spreadsheet management
  • Strong interpersonal skills
  • Proficient with Excel
  • Post-production editing
  • Proficient with Pro-Tools
  • Podcast production

Accomplishments

  • Resolved 80% of customer service issues within a 6 month's to maximize loyalty and retention.
  • Achieved $1200 sales goal.
  • Consistently maintained high customer satisfaction ratings.
  • Developed relationships with new clients and typically exceeded sales goals by 66%
  • Led team to average a minimum of 20 patients for Saturday office, earning recognition from upper management and Company directors.

Timeline

Lead Patient Coordinator

Maxwell Medical
08.2022 - 06.2023

Administrative HR Assistant

St. John's University
02.2022 - 08.2022

Bachelor of Arts - Audio/Radio Production

Hofstra University

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