LORRAINE C. DUNN

Dynamic banking professional with over 20 years of extensive experience in investment and commercial banking, demonstrating a proven track record in leadership roles across sales, credit risk, and operations management. Expertise in business development and customer relationship management has fostered strong internal and external partnerships, while exceptional communication skills facilitate collaboration at all levels. Renowned for adaptability in fast-paced environments and a proactive approach to program management and team leadership, consistently driving positive change within organizations. A strategic thinker and creative problem solver dedicated to exceeding customer expectations and achieving branch goals through meticulous attention to detail and a commitment to excellence in customer service relations and sales management.

• JMMB Investment Branch of the Year 2024 & 2023
• Managed the start-up of Sagicor Bank Ja. Ltd –Hope Road location which catered to the high net worth segment of the market. The branch achieved or exceeded its annual sales target within 10 months of operation.
• The start-up and rollout of Sagicor Bank's SME Business Banking Unit in 2015- 2016.
• Successfully implemented a Sales and Service Culture at the Sagicor- Duke & Tower location (former RBTT Branch), resulting an marked improvement in the location's sales results as well as branch achieving over 150% of its year-to-date target Credit Card target within the 3 months under management and placing 1st in the inter- branch competition for 3 consecutive months as well as placing in the top 3 position for 5 months in 2015.
• First Global Bank's Funds Raised Campion - 2012
• First Global Bank's Loan Growth Champion - 2010
• Achieved 195% and 120% of loan and overall deposit sales targets for the financial year ended 2010
• Increased loan portfolio at NCB Portmore by over $130M for the financial year ending 2006
• Exceeding loan target by over 250% and 120% in 2006 and 2005 respectively.
• During the period of my management of the Credit Department of the NCB Oxford Place Branch, the branch received a special commendation for achieving loan portfolio growth in excess of 100% for the financial year ending 2002.
• Branch award received for achieving and maintaining zero delinquency while achieving loan growth of over 250% - NCB Private Banking Unit.

CFA Institute Investment Foundation Certificate

• Credit Portfolio Management and Risk Assessment
• Financing Options for Small and Medium Enterprises

• Managing Small Business Development- Cert -Mona School of Business /UWI
• Building Relationships with SME’s – Cert –Canadian Securities Institute (CSI)
• Effective Strategic Management - Cert.-Mona School of Business
• Selling & Structuring Transaction Banking Solution-MWC Assoc. Ltd
• Credit Portfolio Management and Risk Assessment.
• Advance Credit Assessment and project management.
• Financing Options for Small & Medium Enterprises.
• Jamaica National Building Society Mortgage Underwriting Training Course.
• Anti Money Laundering Act.

• Managing channels towards the achievement of revenue, profit and market share targets in keeping with organizational expectations for return on investment while achieving alignment with the best interest of all stakeholders.
• Extensive background in organizing, planning, and the execution of sales and marketing initiatives for retail and corporate clients aimed at maximizing business opportunities and profitability.
• Experienced in relationship and credit risk management and corporate lending where business risk assessment, asset management, loan structuring, delinquency control, debt restructuring and bookings under external development financing lines became my specialties in the field. Shrewdness in risk returns decisions based on credit profile, current economic conditions, sector credit, and market conditions.
• Experienced in the formulation of strategic, financial plans, and new business development initiatives. Strong adherence to budget control and negative-variance rehabilitation strategies for financial, sales and operational targets.
• Exceptional relationship management techniques developed from extensive interaction with clients, and staff members from a wide cross section of the society.
• Experience in the day-to-day training, developing and management of personnel geared toward the attainment of specific goals and operational efficiency. Managed and administered performance evaluations, recommendations for promotions and execution of disciplinary actions where necessary.
• Extensive experienced in changed management and business resuscitation aimed at achieving cultural shifts and effecting operational change.