Lorraine K. Ecklund
Cleaning Specialist/Customer Service Professional
Hattiesburg,MS
Summary
Cleaning Specialist with extensive experience at Dee Wood Construction LLC, skilled in safety protocols and hazardous material disposal. Achievements include significant improvements in site cleanliness and organization, alongside effective inventory management. Strong communication skills contribute to maintaining high standards of sanitation and operational efficiency.
Overview
34
34
years of professional experience
Work History
Cleaning Specialist
Dee Wood Construction LLC.
Hattiesburg, Mississippi
06.2024 - 08.2025
- Maintained cleanliness of construction sites using appropriate cleaning tools.
- Disposed of hazardous materials following safety regulations and protocols.
- Organized cleaning supplies and equipment for efficient access and usage.
- Inspected areas for cleanliness and reported issues to supervisors promptly.
- Enhanced site appearance by performing thorough surface cleaning and sanitation tasks.
- Performed miscellaneous job-related duties as assigned by supervisor.
- Ensured all cleaning tools were properly stored after each shift.
- Swept, scrubbed, and mopped floors in assigned areas.
- Maintained safety protocols through safe handling of equipment and chemicals.
- Cleaned windows, glass partitions, and mirrors using soapy water or other cleaners, sponges, and squeegees.
- Cleansed rest rooms with disinfectants and deodorizers.
- Washed walls on a regular basis to maintain cleanliness of the facility's interior areas.
- Vacuumed carpets and upholstered furniture.
- Polished metal fixtures and trimmings.
- Dusted furniture, walls, machines, and equipment.
- Created inventory checklists and stocked housekeeping carts.
- Inspected completed work for accuracy before leaving the premises.
- Operated industrial vacuum cleaners to remove scraps, dirt debris from carpeting or flooring surfaces.
- Cleaned ceiling vents with vacuum cleaner attachments.
- Reported any damages or maintenance needs to supervisor immediately.
- Responded quickly to spills or messes that require immediate attention.
- Replaced light bulbs.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Collected trash from floors within hallways, bathrooms and work areas.
- Scrubbed bathrooms, removing soap scum, mold and excess dirt from sinks and shower area.
- Kept business entrances clean, tidy and professional in appearance.
- Handled, mixed and stored chemical cleaners in compliance with safety requirements and standard operating procedures.
- Followed chemical cleaner and power equipment procedures to prevent damage to floors and fixtures.
- Completed in-depth restroom cleanings to sanitize partitions, decorations, sinks, counters and mirrors.
- Mixed water and detergents or acids to prepare cleaning solutions.
- Followed company uniform, performance and security policies with every job.
- Pulled chewing gum from undersides of tables, desks, chairs and various other fixtures, discarding gum and sanitizing area.
- Cleared snow, leaves, trash and debris from steps, walkways and areas around building entrances and exits, maintaining cleanliness and appearance of premises.
Cashier/Cook's Assistant
Kable Wedgworth Lake Serene Grocery/Valero
Hattiesburg, Mississippi
01.2021 - 07.2025
- Processed customer transactions accurately and efficiently at grocery and convenience store.
- Managed cash register operations, ensuring smooth payment processing for patrons.
- Assisted customers with product inquiries, providing excellent service and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Handled inventory restocking, ensuring shelves were well-stocked and presentable.
- Collaborated with team members to resolve customer issues promptly and effectively.
- Implemented store policies during transactions to maintain compliance and security measures.
- Monitored cash flow during shifts, identifying discrepancies for management review.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Worked closely with front-end staff to assist customers.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Followed company security procedures for handling large sums of money.
- Answered customer inquiries regarding store policies and procedures.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Helped with purchases and signed customers up for rewards program.
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Conducted price checks for special orders or discounts as requested by customers.
- Directed trash removal and sanitation procedures to keep aisles and register area organized.
- Discounted purchases by scanning and redeeming coupons.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Used suggestive selling techniques to promote add-on sales.
- Resolved customer complaints professionally in accordance with company policy.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Maintained work area and kept cash drawer organized.
- Processed customer payments quickly and returned exact change and receipts.
- Built and maintained productive relationships with employees.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Checked personal identifications during alcohol and tobacco sales.
- Maintained cleanliness and organization of kitchen and food storage areas.
- Monitored food quality to ensure freshness and compliance with health standards.
- Implemented proper portion control techniques during food preparation processes.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Operated grills, fryers and broilers to cook items to quality guidelines.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Wrapped, dated and labeled food items in storage for safety and freshness.
- Followed established procedures and requirements for safe food handling, storage and service.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Carried pans and trays of food to and from work stations, stove, and refrigerator.
- Managed portion control using correct utensils during preparation and plating.
- Resolved customer complaints regarding food quality or services provided.
- Set up and performed initial prep work for soups, sauces, and salads.
Caregiver
Vibrant Home Care
Davenport, Iowa
03.2018 - 01.2020
- Assisted clients with daily living activities and personal hygiene tasks.
- Provided companionship and emotional support to enhance client well-being.
- Managed household tasks, including meal preparation and light cleaning duties.
- Coordinated transportation for clients to appointments and social activities.
- Monitored client health by tracking vital signs and reporting changes to families.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Followed safe lifting and transferring techniques to transport residents.
- Drove clients to shop for groceries, attend doctor appointments and run errands.
- Assisted elderly clients with activities of daily living, such as bathing, dressing and grooming.
- Assisted clients with maintaining good personal hygiene.
- Helped clients get in and out of beds and wheelchairs.
- Built strong and trusting rapport with clients and loved ones.
- Recorded client status progress and challenges in logbooks and reports.
Security Officer
Rhythm City Casino Resort
Davenport, Iowa
08.1999 - 12.2014
- Monitored property for suspicious activity and maintained safety protocols.
- Conducted regular patrols to ensure security of guests and staff.
- Responded promptly to emergencies, providing support and guidance.
- Assisted guests with inquiries while maintaining a professional demeanor.
- Collaborated with law enforcement during incidents requiring additional support.
- Documented incidents and wrote detailed reports for management review.
- Enforced casino policies, ensuring compliance among guests and employees.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Guarded restricted areas to prevent unauthorized entry.
- Verified photo IDs and tickets to allow guests passage.
- Confirmed visitor identification prior to granting entry into the building.
- Responded to alarms and conducted investigations as required.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Assisted with crowd control during large events held at the facility.
- Provided escorts for visitors as needed throughout the facility.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Operated communication systems between officers stationed throughout the facility.
- Warned persons of rule infractions or violations and evicted violators from premises.
- Investigated all reported incidents of theft or vandalism on premises.
- Performed first aid and CPR when necessary during emergency situations.
- Wrote reports outlining thefts, unauthorized access violations, or other unusual occurrences to help support later criminal or civil actions.
- Maintained high levels of alertness throughout shifts.
- Maintained calm composure during emergencies while communicating with local law enforcement and emergency response services.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
Laborer Operator
Pines Great Dane
Kewanee, Illinois
03.1991 - 11.1993
- Assisted team members in maintaining a clean and organized work area.
- Followed safety protocols to ensure a secure working environment.
- Conducted routine inspections of equipment for proper operation.
- Participated in training sessions to enhance operational skills.
- Utilized hand tools for assembly tasks on production line projects.
- Followed instructions from supervisors regarding specific tasks to be completed.
- Maintained and operated heavy machinery in a safe and efficient manner.
- Organized materials needed for each job task prior to starting work.
- Used hand tools such as hammers, saws, drills, wrenches for various operations.
- Repaired and replaced worn or damaged parts on machines as needed.
- Communicated effectively with team members about relevant work matters.
- Cleaned work areas to maintain safety standards and prevent accidents.
- Inspected finished products for quality assurance purposes.
- Ensured all safety regulations were followed throughout the duration of the project.
- Conducted pre-operational safety checks on equipment to ensure proper functioning.
- Followed safety regulations while operating equipment to achieve safe conduct.
- Performed pre-shift and post-shift equipment inspections and accurately completed reports to support company policy.
- Oversaw proper PPE use to facilitate working conditions compliant with safety regulations.
- Operated equipment with strong focus on safety and ground communication.
- Lubricated, cleaned or repaired machinery or equipment.
Education
High School Diploma -
Galesburg Sr. High School
1135 West Fremont Street Galesburg,Illinois 6140101-1992
Skills
- Safety protocols and hazardous material disposal
- Cleaning equipment operation
- Inventory management and surface sanitation
- Cash handling
Affiliations
I am a person who has much respect for others who also respect others. I love to help others who appreciate those who step up and go above and beyond to practice team work in the work environment and in life in general. I am a kind and humbled individual who believes in helping others and making sure to be a mirror figuratively speaking. Golden Rule is what I strive to live by.
Accomplishments
While working as a Security Officer I held a 2 year certificate in CPR certification and also while working as a Caregiver too. I also received several %100 secret shops from the Corporate Office while I was a Shift Leader at KFC.
References
References available upon request.
Timeline
Cleaning Specialist
Dee Wood Construction LLC.
06.2024 - 08.2025
Cashier/Cook's Assistant
Kable Wedgworth Lake Serene Grocery/Valero
01.2021 - 07.2025
Caregiver
Vibrant Home Care
03.2018 - 01.2020
Security Officer
Rhythm City Casino Resort
08.1999 - 12.2014
Laborer Operator
Pines Great Dane
03.1991 - 11.1993
High School Diploma -
Galesburg Sr. High School
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